kennedy Muriithi

As an IT Specialist, I am a recent graduate with a Bachelor of Technology in Computer Science and IT, driven by a genuine passion for leveraging modern technology to find business-relevant solutions. With a strong foundation in programming, creativity, and problem-solving skills, I am dedicated to staying up-to-date with technology trends and utilizing my knowledge of computer systems to contribute to the success of luxury brands.

During my time as an IT support officer, I gained hands-on experience and developed a keen eye for detail. I was hungry for more knowledge and joined the Google Africa Developer Scholarship (GADS), where I upgraded my programming skills and learned the importance of effective teamwork.

In my most recent IT internship at PriceWaterhouseCoopers, I honed my skills in monitoring and maintaining Vsphere server systems while preparing reports that provided valuable insights to the management. I also played a key role in improving network capabilities and spearheaded successful hardware and software upgrade rollouts. Additionally, I provided exceptional help desk-based IT phone support, ensuring prompt resolution of technical problems to minimize downtime for the firm.

Previously, at Romca Electronics, I gained experience in IT sales and support. By collecting and interpreting data, I contributed to establishing a well-organized organizational structure. I also implemented a risk management plan that significantly enhanced IT security, reducing security risks by 30%. My strong problem-solving skills allowed me to diagnose and resolve software and hardware issues for clients, resulting in high customer satisfaction.

My technical skills include proficiency in programming languages such as HTML/CSS, Java, JavaScript, Python, SQL, and C++. I am experienced in working with software tools like Android Studio, AWS, Visual Studio, Microsoft Office, and Git. However, my strengths extend beyond technical expertise. I possess strong problem-solving skills, high emotional intelligence, and effective communication abilities. I thrive in a team environment, exhibiting a growth mindset and active listening skills.

As an IT Specialist, I am eager to contribute my skills and knowledge to drive innovation and growth for luxury brands. If you are seeking a dedicated and resourceful professional who is passionate about leveraging technology to solve complex challenges

PriceWaterhouseCoopers | Nairobi Kenya October 2022 - June 2023
IT internship
● I monitored performance and maintained the Vsphere server systems according to
requirements.
● Preparing reports for the management stating trends, patterns, and predictions using
relevant data.
● Improved the overall network capabilities by 18% by designing and implementing new
connectivity network configurations.
● Spearheaded hardware and software upgrade rollouts.
● Provided Help Desk-based IT phone support to end-users for the firm, including
troubleshooting, server support, and customer service.
● Responded to user inquiries and resolved technical problems promptly to minimize
downtime.
● Participated in an automation project where we built a bot to help in data management
which saved the team almost 2 months of their time using the UIpath tool. Responded to
user inquiries and resolved technical problems promptly to minimize downtime.

Romca Electronics | Nairobi, Kenya August– Feb 2022
IT sales and support
● Collect data from sales, marketing, and finance departments to establish organizational
structure.
● Assisted superiors with interpreting data and compiling it in an organized manner
● Initiated a risk management plan to assess and harden IT security by adopting an equipment
inventory system and installing security cameras. Slashed security risk by 30%.
● Assisted clients with a diagnosis of software and hardware issues and concerns. 80% of
customer satisfaction.
● Monitored installation, integration, configuration, and maintenance of the IT system for 0%
downtime

Kenya Power and Lighting Company | Nairobi, Kenya January-March 2020
● I have worked with advanced calculations to draw conclusions about data findings.
● Prepared IT equipment prior to user deployment, including over 40 laptops (running
Windows, macOS, and Linux).
● Used expert problem-solving skills to fix network issues 15% faster than the previous admin.
● Assisted with the disposal coordination of 100+ laptops, and 120+ failed HDD/SSDs.
● Provided end-user hardware support, resolving 82% of issues and averaging 4.5/5.00
satisfaction.
 

The East African University| Nairobi, Kenya May 2017 - March 2022
Bachelor in Computer Science and IT
Second class honors (Upper Division)

Kiaguthu Boys High School | Muranga Kenya March 2013 - Dec 2016
Kenya Certificate of Secondary Education (KCSE)