Katiba Bakari

I am a highly competent IT professional with a proven track record in designing websites, programming, security, networking and managing databases. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to benefit other people and organizations’.

Front Office Manager

Diani Sea Resort, Diani

Nov 2020 - Oct 2022

Managed front desk operations, including check-in and check- out procedures, reservations, and guest services
Maintained accurate records and reports, including occupancy and revenue data

Coordinated with other departments to ensure seamless guest experiences
Utilized various hotel management systems, such as Opera and Fidelio, to manage reservations, check-in, and check-out procedures.

Internships

Front Office Associate Jan 2020 - Apr 2020 Sarova Whitesands Beach Resort and Spa, Mombasa

Offer daily operations and system support to personnel Greeting and welcoming guests
Receiving and delivering all incoming calls and outgoing mails and packages, answering call calls and directing as needed.

Certificate in Cyber Security and Ethical Hacking - Institute of Software Technology, Nairobi

Diploma in Technology and Manufacturing Management -Athena Global Education, United Kingdom

Craft Certificate in Information Communication Technology- Kilifi College of Accountancy, Kilifi

Technical Certificate in Information Communication Technology -Abaad Institute of Technical Training, Mombasa

Kenya Certificate of Secondary Education -Waa Boys High School, Likoni

Kenya Certificate of Primary Education -Vutakaka Junior School, Kilifi