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Kiambu
Karen Ng'ururu

Karen Ng'ururu

Customer Care Professional

Customer Service / Support

Kiambu

Social

About Karen Ng'ururu:

Results-driven Senior Administrative and Customer Service professional with over 8 years of proven expertise in delivering 
exceptional service and support in fast-paced environments. Demonstrates a strong ability to manage customer inquiries, 
resolve complaints, and ensure high satisfaction. Skilled in administrative operations, including invoicing, inventory 
management, payroll, and data entry. Proficient at utilizing Microsoft Office and Office equipment to streamline processes. 
Known for strong interpersonal skills, adaptability, and a keen eye for detail, ensuring accurate and timely task completion.
Seeking to leverage administrative and customer service experience in a senior role to contribute to operational success and customer satisfaction.

Experience

1.Customer care assistant,Muroha water co, 2023-present.

2. Customer care rep, Happy occasion tents & events ltd, 2013-2019.

3. Customer care assistant, Outdoor Occasions, 2011-2013.

4. Customer Service rep, Caltex service station, 2009-2011

Education

1. Diploma in Business Management with ABE, Mt Kenya university, 2006-2008.

2. Advanced Certificate in Business Management, Kenya institute of management, 2006.

3. Certificate in Business Management, Kenya institute of Management, 2005

4. Certificate in Computer packages, Institute of Advanced technology, 2002.

5. Pre-university bridging course, Catholic university, 2004

6. Pre-university bridging course, Daystar university, 2003

7. Kenya certificate of secondary school, Kerugoya girls high school, 1998-2001

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