KAIGU MUNGAI

I.T SUPPORT TECHNICIAN/DATA ENTRY SPECIALIST

Technology / Internet

Nairobi, Nairobi Area

Services offered

As a seasoned I.T professional, I understand that Information is an important business resource that requires exceptional handling due to its functional role in business operations and decision-making. In addition to my I.T support and technical skills, I have experience in Microsoft Office Suite applications (i.e. Word, Excel, PowerPoint, Access Database) problem-solving, accountability and attention to detail. All these skills are essential to data entry, which I honed during my work experience as an I.T support Technician (currently working Freelance).

It support

Data entry

Approximate rate: KSh 2,000 per hour

Experience

1. User Support:

Provide first-line support to end-users for hardware, software, and network-related issues.
Respond to help desk tickets, emails, and phone calls in a timely and professional manner

2.Technical Troubleshooting:

Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals. 2. Troubleshoot network connectivity problems and implement solutions.

3. Installation and Configuration:

Install, configure, and maintain computer hardware, operating systems, and software applications.
Set up and deploy workstations, servers, and other IT equipment.

4. Software Updates and Patching:

Ensure that operating systems and software applications are up to date with the latest patches and updates.
Implement software updates and patches to enhance security and performance.

5. Documentation:

Create and maintain documentation for IT processes, procedures, and troubleshooting guides using Microsoft Word, Excel and PowerPoint.
Fault Diagnosis and Repair reports and documentations using Microsoft Word and Excel.
Keep records of hardware and software inventory.

6. Remote & On-Site Support:

Provide remote assistance to users, especially for employees working in different locations.
Use remote desktop tools to troubleshoot and resolve issues.

7. Hardware Maintenance:

Perform routine maintenance on computer hardware, such as cleaning and updating drivers. 2. Coordinate hardware repairs or replacements as needed.

8. Customer Relations

Interacted properly with customers and de-escalated situations that could get heated and found solutions for them.
Customer collaboration during job tasks at their sites as Team Leader for various Preventive Maintenance and I.T support tasks.

9. Continuous Learning:

Through continuous learning, was assigned Team Leader and Advisor, for Installation of Ubuntu Linux and subsequent support tasks as a specialty for a team project.
Through continuous learning, I contributed greatly in development of Installation procedures that maneuvered around hiccups encountered with Windows 11 on Dell Gen 13 processors on laptops.

10. Supervisory Role:

Played an advisory and supervisory role in the installation of Ubuntu Linux and other client-specified applications on Client laptops. In this capacity, I ensured customer quality requirements were met and all application software were installed and working properly.
Team Leading roles for some of the On-Site preventive maintenance tasks at clients' premises. As Team Leader I was in charge of customer relations with the clients and job supervisor of the technical team.

All these projects were well documented and reports submitted to my manager.

Skills Acquired

Software Installation (2 years)
Computer Networking (1 year)
Remote Access Software & support (1 year)
Microsoft Excel (5 years)
Computer Hardware (1 year)
Customer Relation (1 year)
Desktop Support (1 year)
Help Desk (1 year)
Operating Systems (1 year)
Microsoft Windows (5 years)
Technical Support (1 year)
IT Support (1 year)
Microsoft Word (5 years)
Computer hardware (1 year)
Typing Speed (65 - 70 words per minute) - tests done on typing.com and 10fastfingers.com
English Proficiency Level: Fluent.