Joyce Mumbi

A keen to detail and result-driven professional with over 5 years of experience in the service industry, where I have excelled in customer service, administration and operations management.I possess experience in office and personnel management, file and document management, inventory and supplies processing, record keeping and operational excellence My experience has leveraged my expertise in operations management, administration and relationship management. Led by my strong communication, problem-solving and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the growth of a company. 

Duties and Responsibilities

Administration

• Managing the work schedules of the technical team to meet agreed plans, contracts and agreements.
• Creating and updating records and databases for the technical personnel, suppliers, and contractors.
• Checking prices and contracts are up to date for customers and suppliers.
• Liaising with the installation department to ensure timely deliveries to the clients.
• Preparing and following up on payment requisitions for timely delivery of supplies of equipment.
• Ensuring preparation, allocation, and accountability of advance allowances issued to field staff.
• Responsible for processing leave applications and updating the leave register for the field staff.
• Arranging and coordinating staff transport.
• Coordinating office activities and operations to secure efficiency and compliance with company policy.
• Ensuring that office health and safety measures are implemented and maintained.
• Supporting in coordination with Finance, Admin and program departments to ensure integrated internal controls, timely payment of vendors and full, auditable support documentation.
• Ensuring that the SLA timelines are achieved for  every sales  order.

Customer Service

• Monitoring customer service standards and overseeing overall customer service performance across the division.
• Ensuring continuous update of customer contact information Implement governance, risk, compliance and control in the customer service docket.  
• Ensuring there is continuous customer liaison with line managers to solve customer complaints as soon as possible.
• Maintaining records of customer service and daily updates and correspondences regarding any complaints received. 
• Resolving product or service problems by clarifying the customer’s complaints; determining the cause and selecting the best solution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships of trust through open and interactive communication.

• Bachelors of Arts in Communication, (Development Communication/ Public Relations) - St. Paul’s University, 2013
•  Diploma in Communication - Continental College – (St Paul’s University), 2010