Joy Chemosong'

I am an experienced and dedicated Administrative Assistant professional with five years of industry expertise. My unwavering passion for client service work drives me to foster strong relationships and ensure customer satisfaction. I prioritise client needs, proactively address concerns, and excel in building lasting connections through effective communication, empathy, and understanding. My client-centric approach has led to positive feedback and increased customer loyalty. 

With a strong administrative background, I optimise office operations and streamline processes, managing calendars and handling diverse tasks with precision. My efficiency contributes to increased productivity, allowing teams to focus on core business objectives. 

Additionally, my exceptional problem-solving skills and adaptability enable me to thrive in dynamic environments, ensuring continuity and stability in office operations.

Nyang Africa - Consultant

January 2023 - Present

•  Analyzing Business Operations: Examining the business' processes, workflows, and operations to identify inefficiencies, areas for improvement, and potential bottlenecks.
• Providing Expert Recommendations: Offer tailored recommendations and solutions to address the identified issues and achieve the company's goals.

Kim Fashion and Design - Entrepreneur

January 2013 - Present

• Established a thriving tailoring business, offering a wide range of services including cloth repairs, African wear, uniforms, bridal wear, and official wear.
• Delivered high-quality tailoring services and garnered a loyal customer base, contributing to the shop's positive reputation and sustained growth.
• Facilitating training for new tailors.

Chongqing International Construction Cooperation - Administrative Assistant

January 2019 - April 2022

• Efficiently managed administrative tasks, including receiving calls, letters, and visitors, ensuring smooth communication and workflow within the organisation.
• Demonstrated professionalism and punctuality in attending official meetings and appointments, contributing to the successful coordination of various projects.
• Played a key role in supporting the bidding process by booking appointments, participating in bidding meetings, and providing essential documentation for project proposals.
• Maintained accurate and organised official records, ensuring easy retrieval and access to crucial information during fieldwork supervisions.

Signal Publishers - Sales Executive

January 2018 - April 2018

• Successfully marketed and promoted new CBC books, resulting in increased sales and brand visibility in the western region.
• Actively engaged with teachers and educational forums, delivering compelling talks about the benefits of the new CBC books, leading to higher adoption rates.
• Demonstrated effective communication and presentation skills during marketing campaigns, enhancing the company's reputation and market presence.

Kenya Society of Protection and Care of Animals - Community Coordinator

May 2017 - August 2017

• Provided compassionate care to animals under the organization's care, contributing to their well-being and rehabilitation.
• Successfully convinced individuals to adopt pets, educating them on responsible pet ownership, and positively impacting animal welfare in the community.
• Proactively rescued animals from hazardous situations, demonstrating a strong sense of dedication and commitment to animal protection and welfare.

Africa Nazarene University, Nairobi

Diploma in Business Administration

Kenya Methodist University, Nairobi

Bachelors in Education and Counseling (arts)