Joshua Mutuku

A diligent, hardworking, and highly intelligent, a focused person pursued bachelor’s in information technology degree, attained high grades and embracing extra-curricular university activities and societies in support of course subject areas and personal interests. Eager to absorb as much knowledge and insight as possible in the pursuit of my goals. Possess a proven track record of good interpersonal skills during my time as an attachee and intern. Has the ability to build key relationships and communicate well with colleagues.

WORK EXPERIENCE 

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APRIL 2018 – AUGUST 2018 MSANI DOT COM ENTERPRISES.  

Part time work in the configuration of routers and in the installation of routers, cabling and running of computer programs. 

22ND FEBRUARY 2021-22ND APRIL ,2021 REEF HOTEL KENYA LTD. 

ATTACHMENT  

DUTIES AND RESPONSIBILITIES 

LAN configuration and troubleshooting 

Hotel management software (EZEE BURP) 

Office cybercafé work and customer service 

WIFI setup and troubleshooting 

Installation and configuration of hardware and software 

Hardware/software installation and troubleshooting  

30th APRIL 2021 AWARDED: RECOMMENDATION LETTER IN IT (INFORMATION TECHNOLOGY) AT REEF HOTEL KENYA LTD 

4TH JULY,2022 – 3RD JANUARY,2023

INTERNSHIP 

AS IT SUPPORT ENGINEER AT JAMII TELECOMMUNICATIONS LIMITED IN THE NETWORK OPERATING CENTRE (NOC) SUPPORT DEPARTMENT

Duties and responsibilities 

Providing technical support to clients as assigned by the lead engineers. 

Configurations of access points, boosters, and integration of new network connection

Following up on raised complaints to ensure customer satisfaction. 

Documenting incidences and solutions using SAP and CRM 

Provisioning of new clients end to end. 

Generating reports on follow up cases and contributing to monthly reports.

9TH JANUARY,2023 AWARDED: RECOMMENDATION LETTER

2023 to date   : AFRICA INTERNATIONAL UNIVERSITY  

              MASTERS : Masters of Business Administration                                                                                                   in Human Resource Management  

2018 to 2023   : AFRICA INTERNATIONAL UNIVERSITY  

DEGREE: Bachelor of Science in Information 

Technology   

   SOME OF THE COURSES COVERED IN THE COURSE WORK: 

Introduction to Information Technology; Internet Technologies. 

Computer Support and Maintenance; Linear Algebra; Discrete 

Mathematics; Database Systems; Programming Fundamentals. 

System Analysis and Design; Computer Organization and 

Architecture, It Project Management, Research Methods, ECommerce, ICT and Society, Advanced Database Systems, Data Communication and Networks, Is Project 1 and 2 etc.