Josephine Mbugua

· POSITION SUMMARY · Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist ...

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. · Review and implement new Reservations procedures. · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. · ...

Create accurate invoices and bills to customers monitor accounts send reminders contact customers about overdue payments implement collection strategies address customer billing inquiries resolve discrepancies manage payment-related issues. · ...