
Josephine Chepngetich
Marketing / Advertising / Public Relations
Services offered
Dear client.
I am highly motivated and customer-focused professional with over 3 years of experience in providing exceptional customer service. Skilled in resolving customer issues and inquiries in a timely and efficient manner. Proficient in using various communication channels such as phone, email, and chat to provide support to customers.
Experience
- Responded to customer inquiries and concerns over the phone, email, and chat, and resolved issues in a timely and efficient manner.
- Documented customer interactions and feedback in the CRM system.
- Made recommendations for process improvements to enhance the overall customer experience.
- Maintained knowledge of company products and services, policies, and procedures to provide accurate and helpful information to customers.
- Collaborated with other departments to resolve complex customer issues.
Education
Journalism and mass communication
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