
Josephine Chepngetich
Marketing / Advertising / Public Relations
Services offered
Dear client.
I am highly motivated and customer-focused professional with over 3 years of experience in providing exceptional customer service. Skilled in resolving customer issues and inquiries in a timely and efficient manner. Proficient in using various communication channels such as phone, email, and chat to provide support to customers.
Experience
- Responded to customer inquiries and concerns over the phone, email, and chat, and resolved issues in a timely and efficient manner.
- Documented customer interactions and feedback in the CRM system.
- Made recommendations for process improvements to enhance the overall customer experience.
- Maintained knowledge of company products and services, policies, and procedures to provide accurate and helpful information to customers.
- Collaborated with other departments to resolve complex customer issues.
Education
Journalism and mass communication
Professionals in the same Marketing / Advertising / Public Relations sector as Josephine Chepngetich
Professionals from different sectors near Mombasa
Other users who are called Josephine
Jobs near Mombasa
-
As a Standard Chartered Relationship Manager you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. · You'll provide exceptional customer service with the provision of financial ...
Mombasa3 weeks ago
-
+ $3000-$11000 per month + in Commission · Remote Recruiter - No Experience Needed Location: Remote (Worldwide) · Job DescriptionRecXchange is a global platform for people who want to work as recruiters, earn from real roles, and collaborate with others around the world. · You ca ...
Mombasa2 weeks ago
-
The role involves managing customer relationships and sales performance. Key responsibilities include researching customers, creating presentations and sales literature, developing client relationships and assisting with sponsorship opportunities. · ...
Mombasa, Mombasa County1 month ago