beBee background
Professionals
>
Mombasa
Josephine Chepngetich

Josephine Chepngetich

Customer service support

Marketing / Advertising / Public Relations

Mombasa

Social


Services offered

Dear client.

I am highly motivated and customer-focused professional with over 3 years of experience in providing exceptional customer service. Skilled in resolving customer issues and inquiries in a timely and efficient manner. Proficient in using various communication channels such as phone, email, and chat to provide support to customers.

 

 

 

Approximate rate: KSh 500 per hour

Experience

  • Responded to customer inquiries and concerns over the phone, email, and chat, and resolved issues in a timely and efficient manner.
  • Documented customer interactions and feedback in the CRM system.
  • Made recommendations for process improvements to enhance the overall customer experience.
  • Maintained knowledge of company products and services, policies, and procedures to provide accurate and helpful information to customers.
  • Collaborated with other departments to resolve complex customer issues.

Education

Journalism and mass communication 

Professionals in the same Marketing / Advertising / Public Relations sector as Josephine Chepngetich

Professionals from different sectors near Mombasa

Other users who are called Josephine

Jobs near Mombasa

  • Work in company

    Legal Intern

    Oluoch Kimori Advocates

    This is a full-time on-site role for a Legal Intern at Oluoch Kimori Advocates, · Mombasa County, Kenya.The Legal Intern will assist in legal research, · drafting legal documents and analyzing cases. · ...

    Mombasa

    1 month ago

  • Work in company

    Operations Assistant

    Career Directions Limited (CDL)

    +h2>Job summary · The Operations Assistant will act as the right hand to the COO.The role ensures effective, efficient, and compliant operations that support the company's goals of reducing waste, increasing efficiency, and improving quality across all six departments. · +h2>Duti ...

    Ukunda

    1 week ago

  • Work in company

    Supply Chain Lead – Mombasa Hub

    TAT IT Technolgies

    A urgent requirement for Supply Chain Lead – Mombasa Hub (East Africa). This role involves managing large warehouse and logistics operations in the East African region. · ...

    Mombasa, Mombasa County

    1 month ago