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Josephine Chepngetich

Josephine Chepngetich

Customer service support

Marketing / Advertising / Public Relations

Mombasa

Social

Services offered

Dear client.

I am highly motivated and customer-focused professional with over 3 years of experience in providing exceptional customer service. Skilled in resolving customer issues and inquiries in a timely and efficient manner. Proficient in using various communication channels such as phone, email, and chat to provide support to customers.

 

 

 

Customer service
Customer support
Approximate rate: KSh 500 per hour

Experience

  • Responded to customer inquiries and concerns over the phone, email, and chat, and resolved issues in a timely and efficient manner.
  • Documented customer interactions and feedback in the CRM system.
  • Made recommendations for process improvements to enhance the overall customer experience.
  • Maintained knowledge of company products and services, policies, and procedures to provide accurate and helpful information to customers.
  • Collaborated with other departments to resolve complex customer issues.

Education

Journalism and mass communication 

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