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Services provided
A Data Analyst obsessed with data analysis and visualization. Building meaningful insights is what I live for and I believe every information can be perceived differently and provide different meaningful insights.
Experience
Billing Assistant
Nairobi City Water and Sewerage Company
02/2016 - Present, Nairobi, Kenya
- Leadership: I have successfully managed a team of five individuals, fostering collaboration and teamwork to consistently achieve monthly targets and enhance overall performance.
- Business Analysis: One of my key responsibilities has been to identify and address bill irregularities, ensuring billing accuracy and customer satisfaction.
- Innovative Solutions: I have actively contributed innovative ideas and insights to reduce erroneous bills by 60% and decrease customer complaints by 70%.
- Problem Solving: By analyzing patterns and identifying root causes of billing issues, I have implemented effective solutions, leading to significant improvements in billing accuracy and customer satisfaction.
Education
Bachelor of Commerce (BCom)
University of Nairobi
05/2011 - 12/2019, Nairobi, Kenya
- Majored in Finance.
- Played the Fly-half position in the school rugby team.
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