JOEL NDUNG'U

A versatile and professional IT support technician with experience, competence and dedication to technical improvement of each job.

I have 5+ years’ experience in both IT Hardware and Software support.
This includes carrying out straightforward testing, support of hardware/software equipment and solutions

Jan 2022 to SEPTEMBER 2022.

TechSquare Technologies Limited, Nairobi, Kenya.

IT Technician: Working 20 hrs a week to offer IT support services which include:

Providing on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.

Delivering troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.

Learning from IT professionals how to meet the support needs of a fast-paced technology company serving clients around the world.

Assisting in implementation of new hardware and software solutions within company to improve workflow and customer service provision.

May 2019 to Nov 2020 

MSc Computing and Technology, University of Northumbria London.

Awarded Commendation.

Modules include: Information Governance and Cyber Security, Leadership in Digital Age, Principles of Software Engineering, Database and Analytics Principles, Innovation in Business and Technology, Research methods for Professional Practice, Academic Language Skills for Computer and Information Sciences.