jim khaoya

I am a proficient ICT officer offering 3 year of experience in helpdesk and IT support.

From January 2021 to October 2022, i served as a Team Leader/Quality Assurance at Samasource Limited Company, where i demonstrated exceptional leadership skills by monitoring staff performance, organizing and leading a team, and managing clients/projects. My ability to identify and solve problems efficiently has been an asset to the company. My commitment to employee growth is evident through your involvement in providing performance feedback and identifying training needs.

During my tenure at Influx Kenya from March 2019 to September 2020, i displayed excellent customer service skills as a Customer Support Voice Agent. My keen attention to customers' needs, effective communication, and prompt issue resolution have left a positive impact on the company's reputation. The dedication to representing products accurately and ensuring customer satisfaction showcases your commitment to excellence.

Moreover, during my freelancing period from May 2018 to December 2018, i shone brightly as an academic writer and data entry specialist. My skills in academic project writing, research, and transcribing reflect your versatility and ability to handle various tasks with precision .team support, project management, and freelancing, highlighting their versatility and proficiency in various roles.

In September 2017 to November 2017, i pursued a Diploma in Oracle 11g, specializing in both Developer and Database Administration. This diploma showcases my expertise in Oracle 11g, a widely used database management system.

Overall, my educational accomplishments indicate a strong foundation in computer skills, proficiency in database administration, and successful completion of secondary education. These qualifications have prepared them for a promising professional journey.