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Westlands
jean marc kabamba

jean marc kabamba

customer service representative / translator

Customer Service / Support

Westlands, Nairobi Area

Social

Services offered

I am a people-focused and committed professional with over 6years of experience having worked in different positions and currently working as a Client Success Representative at Credit Pros. I am qualified in spearheading comprehensive organization operations and am dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. I am also proficient in preparing project schedules, planning, coordinating, and monitoring hence I am able to combine complex assignments and improve processes to increase proficiency in project development and execution coupled up with strong leadership skills. I am excellent in working with others to achieve a certain objective in time and with excellence. I am also reliable and dependable and often seek new responsibilities within a wide range of employment areas. I am currently seeking to position myself in a thriving, growing organization, this will allow me to diversify my skills proactively and to exceed organizational goals, in line with my language skill I have good manipulation as well as a good understanding of Lingala, French, English and Swahili, I have directed several projects both in Lingala and in English from advertisement, coming to movies, interviews, translation, and documentaries

Client success representative
Chat moderator
Project coordinator
Translator
Approximate rate: KSh 700 per hour

Experience

January 2021 to date Cloud Workers

Position: chat moderator Responsibilities: ▪ overseeing and managing online conversations. ▪ ensuring that they align with established guidelines and standards.

Aug 2019 to 2022 Credit Pros 

Position: Client Success Representative Responsibilities: ▪ Maintain a positive, empathetic, and professional attitude toward customers at all times. ▪ Respond promptly to customer inquiries. ▪ Communicate with customers through various channels. ▪ Acknowledge and resolve customer complaints. ▪ Keep records of customer interactions, transactions, comments, and complaints. ▪ Ensure customer satisfaction and provide professional customer support. ▪ To process payment using salesforces

January 2020 to December 2020 Urban Dubbing Company

 Position: Project Coordinator/ Team lead, Lingala and French Key Achievements: ▪ Successfully completed several projects to the client satisfactions ▪ Directing several Lingala projects, to the client satisfaction (movies, documentaries, interviews, interpretations, translation) ▪ Directing several projects from to the client satisfaction (movies, advertisements documentaries, interviews, interpretations, translation)

Responsibilities: ▪ Ensured project deadlines are met. ▪ Undertook project tasks as required. ▪ Documented and followed up on important actions and decisions concerning projects. ▪ Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures.

Oct 2018 - Jan 2020 AFRICAN DUBBING COMPANY

Position: Project Coordinator / team lead Lingala and French Key Achievements: ▪ Successfully completed several projects to the client satisfactions ▪ Directing several Lingala projects, to the client satisfaction (movies, documentaries, interviews, interpretations, translation) ▪ Directing several projects from to the client satisfaction (movies, advertisements, documentaries, interviews, interpretations, translation) Responsibilities: ▪ Monitored project progress and created project status reports for project managers and stakeholders. ▪ Supervised current projects and coordinated all team members to keep workflow on track. ▪ Managed project-related paperwork by ensuring all necessary materials is current, properly filed, and stored. ▪ To plan for the different shifts ▪ Planned and managed team goals, project schedules, and new information

 

 

Education

2020 - 2021 Masters in Project Planning and Management Catholic University of Eastern Africa.

2014 - 2019 Bachelor of Arts in Social Sciences, Political Science Major Catholic University of Eastern Africa

012 - 2004 High School “A Levels” Diploma Malkia wa Amani High School.

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