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Chuka
James Mbugua

James Mbugua

Customer service specialist

Customer Service / Support

Chuka

Social

Services offered

I am a dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting network problems and building successful solutions. Excellent verbal and
written communicator with a solid background in cultivating positive relationships and exceeding goals. I am also
a professional in data entry and Online customer service.

Customer service specialist
Network support
Network engineer
Data entry
Approximate rate: USD$ 10 per hour

Experience

THIKA TECHNICAL TRAINING INSTITUTE
Intern
Accomplishments:
General Computer maintenance
Data entry and data analysis
Registration of candidates, uploading and editing their marks and passport photos in the KNEC

 

Index Networks LTD
Deploy Network Engineer
Accomplishments:
•Performing troubleshooting and diagnosis for LAN/WAN performance and connectivity.
•Monitoring, reviewing, and analyzing network optimization solutions.
•Communicating with system users to facilitate account setup and network access (Customer Support).
•Planning work effectively based on detailed site inspections and outlining requirements
•Standardizing engineering procedures by documenting how to install, maintain, and use different
components.

Nikoradius Inc
Network Engineer
•Defining project scope and collaborating with network engineers to assess hardware, software, and
personnel needs.
•Tracking and reporting identified information system vulnerabilities and recommending actionable solutions
to decrease risk.
•Defining and distributing written specifications and detailed schematics for network architecture.
•Monitoring, reviewing, and analyzing network optimization solutions
Performing troubleshooting and diagnosis for LAN/WAN performance
•Router Configuration and Monitoring
•MikroTik Load balancing and failover configuration
•Customer support
•Customers Dashboard training

Education

MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY, MERU, KENYA
BACHELOR OF BUSINESS INFORMATION TECHNOLOGY
SECOND CLASS HONOURS (LOWER DIVISION)

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