James Abuga

LAPTRUST APRIL 2013-MARCH 2014
POSITION: DIGITIZATIN CLERK.
DUTIES AND RESPONSIBILITIES  To install the Electronic data management system for records and archive management 
for the organization.  Making an audit of the digitized records to see the legibility of the records that were 
electronic.  To maintain the digitized records database in the system that the records are stored and 
can be accessed by users.  To train the users on how to access and retrieve the records from the system.  To train users on how to store digital records in the database.  Creating the security privileges on the system for the users thus making the records in 
the database secure from venerable users.  Creating an offline backup system for retrieval purpose in case of damages.
ACHIEVENTMENTS:
Throughout the tasks that I was assigned I managed to lead my team to successfully 
implement the EDMS system in organization. It involved proper arrangement of filling 
system and having efficient digitization systems in place through this it helped the 
organization to up stand there operations efficiently to the clients and day to day running. 
DIGITIZATION CLERK. KCB Apr 2010- Mar 2011
Duties and Responsibilities  Capturing accounts opening of the clients to the system.  Creating weekly report for the management.  Creating access to the system users on the branch and the head office.  Responded promptly to customer inquiries.  Handled system failures for the client records.  Processed orders, forms, applications and requests.  Obtained and evaluated all relevant information to handle product and service 
inquiries.  Kept records of customer interactions and transactions.  Maintained customer databases.  Provided feedback on the efficiency of the customer service process.

RECORDS AND ARCHIVE CLERK:
EQUITY BANK JUNE 2014– APRIL 2013
Duties and Responsibilities  Maintained the filling and labeling of the records that were to be archived  Led a team of records clerks to sort and arrange the records in a proper and easily 
retrieval process.  Effectively managed and solved customers’ complaints from lack to trace records.  Built and maintained effective working relationships with operational colleagues and 
workshop staff.  Acted as a mentor to other members of the records and archive management team.
Achievements.
Successfully managed to migrate the Banks records to their central archival center thus 
creating more working space and help the retrieval process to be efficient and effective thus 
customer satisfactory was high.