jacob mungai

A customer service and communications professional with more than 5 years of invaluable experience,
highly focused with comprehensive knowledge and understanding of customer service,
communications, and quality analysis roles.

-Building sustainable customer relationships through open and interactive communication with
customers at every point of contact.
 Identifying and handling complaints through the provision of appropriate solutions and
alternatives within the set time limits and follow-up to ensure resolution.
 Escalating unresolved customer complaints to relevant departments/supervisors for further
action and relaying feedback.
 Persuading customers to reconsider canceling loans applied due to failures in internal processes.

Certificate in Wow Customer Service Experience, Image, and business etiquette training
-Dolphins Training and Consultants Ltd,
June 2021

Bachelor of Purchasing & Supplies Management – (JKUAT),
2011 - 2014