About jacob mungai:
A customer service and communications professional with more than 5 years of invaluable experience,
highly focused with comprehensive knowledge and understanding of customer service,
communications, and quality analysis roles.
Experience
-Building sustainable customer relationships through open and interactive communication with
customers at every point of contact.
Identifying and handling complaints through the provision of appropriate solutions and
alternatives within the set time limits and follow-up to ensure resolution.
Escalating unresolved customer complaints to relevant departments/supervisors for further
action and relaying feedback.
Persuading customers to reconsider canceling loans applied due to failures in internal processes.
Education
Certificate in Wow Customer Service Experience, Image, and business etiquette training
-Dolphins Training and Consultants Ltd,
June 2021
Bachelor of Purchasing & Supplies Management – (JKUAT),
2011 - 2014
Professionals who compete with jacob
Professionals in the same Customer Service / Support sector as jacob mungai
Other users who are called jacob
Jobs near Kikuyu
-
General sells
2 months ago
Direct apply
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Clinical Oncologist
4 days ago
Kenyatta University Teaching, Referral & Research Hospital Nairobi, Kenya Full timeKenyatta University Teaching, Referral & Research Hospital (KUTRRH) is a leading National Referral Hospital with a 650 bed capacity and equipped with state-of-art medical amenities. The hospital is well equiped to offer Oncology, Trauma & Orthopedics, Renal among other services. ...
-
Public Service Commission Kenya (PSCK) Nairobi, Kenya Full timeThe Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in t ...