jacinta muli

Focused and reliable Waitress/Barista bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

WORK EXPERIENCE 

1st October 2019 – To date                 : Verona Hotel; 

• Room service 
• Banqueting 
• Mis-en-place
• Coffee shop
• Reservations/Events Bookings

January 2019 – September 2019: Kenya School of Monetary Studies-Banqueting

• Overseeing all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service.

1st April 2016 – Dec 2018: Pampa Churrascaria (Grill).

• Sitting set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service.

September 2008-December 2011: Alpasha Coffee Lounge and Bar at Panari Sky Centre.

• Promoting coffee consumption by educating customers; 
• Selling coffee and coffee grinding and brewing equipment, accessories, and supplies; 
• Preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.

August 2006-August 2008: Employed at Kenya Utalii Hotel (Casual)

            Worked in various sections such as; 

• Wataalamu restaurant
• Room service 
• Banqueting 
• Mis-en-place
• Coffee shop
• Bars

April 2006-August 2006: Attachment Kenya Utalii Hotel 

Worked in various sections such as; 

• Wataalamu restaurant
• Room service 
• Banqueting 
• Mis-en-place
• Coffee shop
• Bars

January 2006- April 2006:       Kenya Utalii College 

Food and Beverage Service and Techniques