Ivy Wairimu

With more than 3 and a half years of experience as a customer service representative. I have been able to interact with a wide range of clientele through my expertise in;

Problem-Solving Skills.
Clear Communication.
Friendly Attitude and Patience.
Product/Service Knowledge. 
Strong Time Management.

I am a seasoned customer service, sales, and marketing professional with 6+ years of strategic planning and relationship management experience in the retail, government , real estate, and customer success sectors. Recognized for demonstrating a natural aptitude for identifying opportunities for process improvements, as well as for formulating effective
marketing and sales strategies and ensuring customer satisfaction, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include marketing initiatives, business strategy, sales negotiations, relationship management, data analysis, and social media management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication, conflict resolution, interpersonal skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximize returns.

Bachelor of Arts In International Relations and Security Studies.