
Isah John
Customer Service / Support
About Isah John:
Experienced professional with a diverse background in teaching, administration, and ICT. Known for innovative thinking and problem-solving abilities. Strong communication skills and dedicated work ethic. Seeking opportunity in a forward-thinking organization to apply expertise in technology, education, and administration for mutual growth and success.
Experience
PROFESSIONAL EXPERIENCE
Controller
Realrace Security Services Limited | January 2025- Present
- Coordinated incident management, response, and tracking to ensure effective security operations.
- Handled the main switchboard, directing incoming calls to the relevant departments promptly.
- Monitored and recorded the daily attendance and movements of security personnel in the field.
Observed external security conditions and immediately reported any alarm triggers.
Enumerator
WorldVision Kenya | July 2024; December 2024
- Conducted accurate data collection through household surveys and interviews.
- Maintaining high standards of accuracy and compliance with World Vision’s guidelines.
- Fostered trust and collaboration with community members to facilitate smooth data collection processes.
Teacher
Vethesita Palatial School | September 2023 – January 2025
- Teach languages to students across various grades.
- Supervise and mentor teaching and non-teaching staff.
- Manage administrative duties including admissions and documentation.
- Maintain efficient resource allocation and record management.
Intern
Procom Networking Solutions | November 2023 – December 2023
- Installed, configured, and tested fiber and IP camera systems.
- Conducted internet configuration and network troubleshooting.
- Managed cabling infrastructure under supervision.
Polling Clerk
Independence Electoral Boundaries Commission (IEBC) | August 2022
- Organized polling stations and processed voters efficiently.
- Provided voter assistance and maintained order during elections.
Office Administrator (Attachment)
Maseno University Retirement Benefits Scheme (MURBS) | November 2021 – December 2021
- Managed office hardware and network systems.
- Maintained company and member records using MS Excel and other tools.
- Conducted front office operations, including communication and support.
Cyber Attendant
Maurita Cyber | May 2020 – September 2020
- Assisted clients with internet, government services, and technical support.
- Troubleshoot hardware and software issues.
- Handled sales of accessories and record-keeping.
Education
Bachelor of Arts in Kiswahili with Information Technology
Maseno University 2018 – 2022
Kenya Certificate of Secondary Education
St. Benedicts Ikutha Boys Secondary School 2014-2017
Kenya Certificate of Primary Education
Kaangungi Primary School,
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