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Waithaka
Irene Kinyua

Irene Kinyua

Customer Success Specialist

Administrative

Waithaka, Nairobi Area

Social

About Irene Kinyua:

Experienced Customer Service Enthusiast with a demonstrated history of working in the financial services industry. Skilled in Customer Experience Management, Excellence in Service Delivery and Quality Assurance .

Experience

Dynamic and results-driven marketing professional with over 10 years of expertise in strategic marketing, I have a strong desire to transition my skills into the NGO sector. I bring a comprehensive skill set, including strategic marketing, digital marketing, market research and analysis, project management, and exceptional communication and relationship-building abilities. With a deep-rooted passion for social impact and a commitment to making a positive difference, I am eager to leverage my skills, creativity, and strategic thinking to effectively promote the mission and values of your organization.

Education

  • Oct 2022-Todate; Kenya Institute of Management. Certificate-Quality Management
  • Jan 2009-Dec 2011: University of Nairobi- Bachelor of Arts (Award:  Second Class Upper Division)- Psychology, Sociology Minor: Religious Studies
  • Jan 2004-Nov 2007: A.I.C Morop Girls Secondary School- Kenya Certificate of Secondary Education 
  • Jan 1996-Nov 2003: Peace Junior Academy- Kenya Certificate of Primary Education,

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