Idah Musebe

Dynamic and skilled professional with over 3 years’ progressively responsible experience in administration and business development. Well versed in all aspects of patient care and charting skills. Talented at attending  to patients in diverse healthcare settings from my past experiences. Skilled in providing a first class customer experience and resolving any queries, complications or issues that may arise. I have a reputation for delivering a high quality, personal service to both junior and senior work colleagues. My goal is to become a valuable mutual asset by providing efficient administration services that will contribute to the company’s purpose and profitability.

Metropolitan Hospital

Health care Assistant Volunteer (2022 To date)

Duties & Responsibilities 

• Transport patients between rooms and appointments or testing locations.
• Reduce risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Maintain patient stability by checking vital signs and recording intake and outtake information.
• Care for clients with diagnosis such as respiratory failure, diabetes and muscular dystrophy.
• Provide care to patients throughout lifespan with consideration of aging processes, human development stages and cultures.
• Facilitate personal hygiene management, feeding and ambulation.
• Exceed goals through effective task prioritization and great work ethic.

Customer Relation Officer/ Administrator 

Rama Homes (2019 -2020)

Duties & Responsibilities:

• Client training and orientation.
• Outreach and promotion in the form of one to one and group meetings.
• Liaising with local administration and other leaders. 
• To identify and assess potential clients (appraisals).
• Personnel Management:  Maintain up-to-date clientele records.

Achievements:

• Formulated and implemented performance targets for company projects to ensure profitability achievement. 
• Involved in regional expansion planning to accelerate the achievement of business growth strategy. 

Administration 

Duties & Responsibilities:

• Handled day to day administrative duties.
• Received phone calls and making bookings.
• Coordinated with the fleet manager and ensuring vehicles reach their point of destination.

Key Achievements:

• Ensured that the quality of customer service was above par and recommended various improvements which greatly enhanced customer service relations.
• Exposed to different types of customers and customer service challenges. Acquired new skills, confidence in handling customers and significantly expanding the customer base.

Sales and Marketing

Almumin Advertising Company 2018

• Implementing marketing and advertising campaigns
• Assembling and analyzing sales forecasts
• Preparing marketing and advertising strategies, plans

Client Assigned

• Bose East Africa, Cake City and Montana Boutique

Key Achievements:

Developed and implemented comprehensive sales and marketing strategies and plans which ensured sales force effectiveness and achievement of business objectives

Administration;

Acon Medical Supply (2016-2017)

Duties & Responsibilities:

• Receiving phone calls and making bookings.
• Reconciling and charging vouchers.
• Coordinating with the fleet manager and ensuring vehicles reach their point of destination.
• Handling day to day administrative duties.

Key Achievements:

• Developed and implemented comprehensive sales and marketing strategies and plans which ensured sales force effectiveness and achievement of business objectives.

• Certificate – First Responder & Ambulance Operator – Kenya Red Cross Training Institute
  Certificate – Health Care Assistant- Metropolitan Hospital.