Hirwa Eddy

An empathetic individual with more than 4 years of working as a workshop assistant, IT, and customer service for NEW VISION AFRICA. Highly polished and professional and promoting integrity and relationship-building. Organized Program Facilitator with extensive knowledge of Using all kinds of manufacturing machines and supervisors and the sales department in completing daily manufacturing activities and quality control.

EXPERIENCE MAY 2022 CUSTOMER SERVICE AND IT SUPPORT INTERN, GOETHE INSTITUTE RWANDA AS A CUSTOMER SERVICE

 I was in charge of managing customers as a receptionist handling inquiries through calls and emails. Assist with applications of new students. Help teachers with checking students’ attendance

 AS AN IT SUPPORT INTERN 

Operates, coordinates, and assists others in the operation of computer hardware, software, and troubleshooting 

DECEMBER 2020 – JAN 2021 WORKSHOP ASSISTANT, VISION SOLUTION FOR AFRICA 2 

As workshop assistant I work within the Tool room Team aiding supervisors and the manufacturing team to complete the manufacturing activities by operating machinery, quality control, and assisting the packaging team 

FERB 2018 – 2020 FACILITATOR, ONEDOLLARGLASSES-RWANDA

 As a facilitator I train apprentices and new employees to understand the manufacturing process and how to use all machines like engraving machines, cutting machines, Optical frame making machines, polishing machines, and laser cutting machines. 

SEPT 2014-2017 FARMWORKER SUPERVISOR - SHEMA FRUITS - BUTARE 

Dedicated and hardworking farm worker with hands-on experience in managing the overall operations of the farm. Well-versed in cultivation and animal feeding tasks. Particularly skilled in farm producing and efficient harvest making sure

  Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.

  Removed rocks and prepared the soil for planting.  

Tended to crops such as fruit trees and vegetable plants.

  The Delivery of fresh produce to the local grocery stores

EDUCATION SEPT 2021- PRESENT

 BACHELOR IN BUSINESS INFORMATION AND TECHNOLOGY, UNIVERSITY OF TOURISM AND BUSINESS STUDIES 

2016-2018 

A-LEVEL CERTIFICATE IN MATHEMATICS CHEMISTRY AND BIOLOGY, GROUP SCHOLAIRE GATAGARA