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Hillary ochieng

Hillary ochieng

prolific writer, a freelance

Services provided: Virtual Assistants , Online Writers , Content Writing , Personal / Virtual Assistance

Retail

Umoja
(0)
KSh1,000 / hour
Approximate rate

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About Hillary ochieng:

A motivated, adaptable, and responsible industrialist graduate, with outgoing customer service and customer –a focused approach to work. I have a strong drive to see things through to completion. I have excellent communication skills that enabled me to build a strong rapport with customers and colleagues in my previous job. I have a great passion for leadership and management. I am currently looking to progress my carrier in a more challenging role.

Experience

 Tele Collection Team lead -Apollo Agriculture

  • Monitoring farmers account and give daily update the call center collection team on the collections made and also following up on the missing payments
  • Formulating a payment call script and coming with strategies on how to meet the set deadlines
  • Training call center agents on the call script, call quality and the key point of interest
  • Nurturing team members’ strengths and identifying areas for improvements
  • Gathering of insight from the team, compiling the report, 
  • Representing and advocating for team needs

Following up on the interaction between the agents and the farmers to ensure that the agents adhere to the quality of the communication

Education

2017 - 2022: Jommo Kenyatta University of Agriculture and Technology

Bachelor’s Degree in Industrial Biotechnology (second-class upper honor)

2012- 2016: Homabay High School,

Kenya Certificate of Secondary Education (C+ of 49 points)

2003 - 2011: Sony Complex Primary School.

Kenya Certificate of Primary Education (348 marks)

 

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