Halima Nasula

Service Engineer at Wananchi Group (K) Ltd. July 2018- Current
 Extensive troubleshooting and remote fault finding for all customer escalated matters including but not limited to HFC, GPON, METRO, MPLS, WiMAX, DTH, SDH, VSAT, TV , domain hosting and managed Wi-Fi.
 Open trouble tickets, share regular updates and follow up to closure after resolution with exceptional investigation and debugging skills
 Liaise with internal / external partners on last-mile faults.
 Good knowledge of network management systems such as Solarwinds and Cacti so as to analyze, provide feedback and recommendations for improvements on network.
 Generate and create customer and internal reports on link performance and analyze trends.
 Follow up on any tasks which are allocated by the Technical Support Team Leader.
Systems Engineer at Vayacom Ltd. September 2017-July 2018
 Provided direct line support, troubleshooting and resolution to customer internet issues for both home and business networks.
 Installed and configured Mikrotik and TPLink routers, switches and Access Points for client network connectivity.
 Responded to client service requests during and after business hours.
 Developed a strong understanding of networking including routing, subnets, and diagnostics.
 Participated in the implementation and testing of Android Boxes for interested clients.

1. Msc. Data Analytics, KCA Main Campus , Ongoing
2. Telecommunications and Information Technology, Kenyatta University, Main Campus  Graduated with 2nd Class Upper Division
3. Data Analytics Nanodegree, ALX Programme by Udacity
4. Excel Basics for Data Analysis, IBM
5. Introduction to Relational Databases (RDBMS) , IBM
6. Data Visualization and Dashboards with Excel and Cognos, IBM