Gordon Ouya

I am an accomplished, hardworking and self-driven individual with multiple skills and 
passionate about finding solutions to customers’ problems. As a reliable, experienced customer 
service representative, I am seeking to secure a suitable position in a fast-paced environment
with a goal to provide exceptional service with every interaction with a customer.

I have experience as a customer service agent where my responsibilities were as follows;

1.Managed large amounts of incoming phone calls.
2. Identified and assessed customers’ needs to achieve satisfaction.
3. Handled customer complaints, provided appropriate solutions and alternatives within 
the time limits; follow up to ensure resolution
4. Kept record of customer interactions, processed customer accounts and filed documents
5. Followed communication procedures, guidelines and policies
6. Built sustainable relationships and trust with customer accounts through open and  

I recently acquired a certificate in digital customer service and I have diploma in criminology and security studies