Gladys Biwott

Dedicated Administrative Professional with over 10 years of experience, skilled in executive office administration, budgeting & expenditure control, and customer service management. I have a proven track record in efficiently managing office operations, including scheduling, correspondence handling, and visitor management.

Project Support:  Entraide Missionnaire International - East Africa Section • 12/2020 11/2023 

1. Ensured members were well registered in their correct options as per their countries of mission
2. Trained the group coordinators to use their portal to upload medical claims and also how to add and delete members who were to be covered. 
3. Made sure groups received their reimbursement on time and, in case of a claim not processed, advised the groups on which additional documentation was required.
4.  Followed up with the groups to pay their premiums on time. Collected debt by following up on payments continuously and ensuring records were up to date with regards to payment.
5.  Managed petty cash and accounting of imprest, bank reconciliation, and prepared monthly reports using QuickBooks.
6.  Maintained effective administrative systems such as records and database management, filing systems, and ensured they were safe, accessible, and updated. 
7. Coordinated and organized meetings and conferences including venue booking, catering requirements, and setting up the room with audio-visual equipment and flip charts. 
8. Prepared minutes and reports and disseminated them to the respective officers for action.

Administrative Assistant Kenya Conference of Catholic Bishops 10/2014 11/2020  

1.  Provided administrative support and performed numerous duties including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests related to the National Executive Secretary Office. 
2. Managed all administrative facets in the National Executive Secretary Office, including complex travel itineraries, coordinating meetings and events, preparing and sending out agenda items, and taking minutes with a special focus on action points for further follow-up. 
3. Responded to emails on behalf of the National Executive Secretary, providing the requested information while maintaining confidentiality. 
4. Maintained effective administrative systems such as records and database management, filing systems, and ensured they were safe, accessible, and updated. 
5. Coordinated and organized departmental meetings and conferences, including venue booking, catering requirements, setting up the room with audio-visual equipment and flip charts, and tending to other requirements of departmental meetings.
6.  Managed petty cash for the National Executive Secretary, prepared monthly reports on expenditure, attached all relevant receipts, and submitted them to the Accounting Officer. 
7. Kept the office and reception area organized and ensured maximum care and security of office equipment and facilities. 
8. Developed the departmental budget and ensured spending remained within acceptable variances.
9. Carried out other day-to-day administrative duties as assigned to ensure effective and efficient operations of the Commission. 

Secretary Catholic Diocese of Eldoret 01/2009 09/2014 

1.  Effectively carried out all the front office, secretarial, and administrative duties in the Parish Office.
2. Performed a variety of advanced administrative functions such as maintaining the office calendar of events and scheduling appointments, booking meeting rooms, operating the switchboard, and welcoming visitors to the Parish. 
3. Managed the Parish Administrator's time by organizing their diary/calendar, prioritizing, and responding to invitations and requests for meetings. Coordinated all transport functions of the office, including the supervision of drivers and the maintenance of office vehicles, as part of fleet management responsibilities. 
4. Maintained effective administrative systems such as records and database management, filing systems, and ensured they were safe, accessible, and updated.
5.  Ensured the efficiency of all office procedures, client management, and general office administration to guarantee reliability and consistency in the Parish. 
6. Drafted correspondence, and reports, proofread official documents, and ensured adherence to administrative guidelines and overall quality of outputs requiring Senior Management Team signatures. 
7. Organized all parish events and office meetings, booked meeting venues, sent out invites, and coordinated all the logistics involved in the events. 
8. Supervised cleaners by formulating a checklist and duty roster, which the cleaners signed after attending to the areas indicated in the checklist.

Bachelor of Business Management 

(Human Resource Option) Moi University 2012 - 2014  

Diploma in Public Relations Management 

Kenya Institute of Management 2009 -2011 

 Diploma in Secretarial Studies 

Rift Valley Technical Training Institute 2003 - 2005