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Juja
Gibson Maina

Gibson Maina

passenger service /air cargo shipper

Transportation / Logistics

Juja

Social

1 Following

Services offered

Being in the passenger services side of aviation was new and challenging, that’s why I liked it. The experience has been great, I have been able to grow my soft skills such as proper communication. I have since learnt new skills such as; 
• Check-in (for systems such as Sqiva and Altea). 
• Meet and Assist Services. 
• Guest relations inclusive of offering services to Persons with Reduced Mobility. .Being in the passenger services side of aviation was new and challenging, that’s why I liked it. The experience has been great, I have been able to grow my soft skills such as proper communication. I have since learnt new skills such as; • Check-in (for systems such as Sqiva and Altea). • Meet and Assist Services. • Guest relations inclusive of offering services to Persons with Reduced Mobility. .
Skills: Customer Service Training · Soft Skills · Interpersonal Skills · Advertising · Problem Solving · Customer Service · Training · Leadership · Creative Problem SolvingBeing in the passenger services side of aviation was new and challenging, that’s why I liked it. The experience has been great, I have been able to grow my soft skills such as proper communication. I have since learnt new skills such as; • Check-in (for systems such as Sqiva and Altea). • Meet and Assist Services. • Guest relations inclusive of offering services to Persons with Reduced Mobility. .Being in the passenger services side of aviation was new and challenging, that’s why I liked it. The experience has been great, I have been able to grow my soft skills such as proper communication. I have since learnt new skills such as; • Check-in (for systems such as Sqiva and Altea). • Meet and Assist Services. • Guest relations inclusive of offering services to Persons with Reduced Mobility. . Skills: Customer Service Training · Soft Skills · Interpersonal Skills · Advertising · Problem Solving · Customer Service · Training · Leadership · Creative Problem Solving…see more

Skills: Written Communication · Consumer Services · High Level Of Accuracy · Uniforms · Personal Protective Equipment (PPE) · Easily Adaptable · Writing · Cargo Operations · Computer Literacy · Skilled Multi-tasker · Keyboards · Boarding · Airports · Problem Solving · Time Management · Customer Experience · Adult Education · Train the Trainer · Training Courses · Reliability · Communication · Troubleshooting

Passenger services
Check-in
Guest relations
Meet and assist services
Approximate rate: KSh 1,500 per hour

Experience

Being in the passenger services side of aviation was new and challenging, that’s why I liked it. The experience has been great, I have been able to grow my soft skills such as proper communication. I have since learnt new skills such as; • Check-in (for systems such as Sqiva and Altea). • Meet and Assist Services. • Guest relations inclusive of offering services to Persons with Reduced Mobility. • Helping guests at the check-in area • Fast tracking guests with quick connections.

Education

AIR TRAVEL AND RELATED STUDIES CENTRE September 2022- April 2023: Diploma in IATA Ground Operations Management, Pass. May 2022- September 2022: Diploma in IATA Advanced Air Cargo Marketing, Passed with Distinction. November 2021- April 2022: Diploma in IATA Dangerous Goods Regulations (DGR)Initial- Category 3, Passed with Distinction. January 2021- October 2021: Diploma in IATA Air Cargo Introductory Course, Pass . 2016-2019: Kenya Certificate of Secondary Education (KCSE): MURANGA ELITE BOYS HIGH SCHOOL 2013-2015: Kenya School of Primary Education (KCPE): PRECIOUS TREASURES ACADEMY.

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