Gerald Wambua Mutuku

My professional overview.

Results‑driven Office Administrator and ICT professional.

I posses the following.

- Over ten years of experience in government and private sector environments.
 

Currently i am professionally engaged as.

- Part time Lecturer.

-Office Administrator.

-Assistant Project Manager

-IT Software consultant.

EDUCATION
- Holds a Masters degree in Information Technology/Systems

-Bachelor’s degree in Business Information Technology.
- Diploma in Data Mining.

-Diploma in Project Management
 

Expertise in:
   - Systems and software administration,
   - Disaster recovery planning,
   - Customer service,
   - Operational support.
- Recognized for strong communication, adaptability, and supervisory skills.
- Proven ability to enhance productivity, service delivery, and client satisfaction in dynamic organizations.

1. IT & Systems Management
    - Deploy, administer & maintain secure Wi-Fi networks.
    - Provide user‑level support for ERP systems & ensure data integrity.
    - Manage IT security, backups, disaster recovery & antivirus updates.
    - Provide first‑line troubleshooting & resolution of IT issues.
    - Train users on software, hardware & best practices.
    - Demonstrate solid understanding of IT department functions (service desk, infrastructure, maintenance, QA, customer relations).

2. Operational & Administrative Excellence
    - Maintain the Officer’s diary, coordinate meetings & schedules.
    - Compose, format & proofread correspondence & reports for signature.
    - Screen & manage telephone calls, take messages & schedule callbacks.
    - Manage office filing, record‑keeping & ensure confidentiality of classified records.
    - Ensure security of office records, equipment & documentation.
    - Manage office materials, inventory & purchase requisitions.
    - Coordinate client hospitality & front‑office support services.

3. Personal & Leadership Skills
    - Work independently with minimal supervision, meet deadlines & deliver results.
    - Allocate time efficiently, multitask & adapt quickly to new systems.
    - Supervise & interact professionally with colleagues; demonstrate leadership & teamwork.
    - Influence, negotiate & communicate effectively with senior management & stakeholders

4. Administrative Expertise

 – managing diary, correspondence, telephone services, records & filing with confidentiality.

5. Leadership & Communication

– professional interaction, influencing stakeholders, teamwork, client hospitality.

MSc in Information Technology/Systems

Bachelors in Business information Technology.

Diploma in Data Mining.

Diploma in Project management.