Gathoni Wainaina

Experience flight attendant with admin expertise

1. Cabin Crew (Airline Industry)
- Ensured passenger safety, comfort, and exceptional in-flight service on domestic/regional flights.  
- Conducted pre-flight safety checks, emergency procedures, and adhered to aviation regulations (KCAA).  
- Handled diverse passenger needs, including VIPs, tourists, and business travellers, with a focus on hospitality and conflict resolution.  

2. Airport Check-In Agent  
- Managed passenger check-ins, boarding passes, and baggage handling with efficiency and accuracy.  
- Assisted with flight delays, gate changes, and customer inquiries in a fast-paced airport environment.  
- Ensured compliance with airline policies, security protocols, and immigration requirements.  

3. Sales Cashier (Retail) 
- Processed customer transactions, handled cash, and operated POS systems with precision.  
- Provided product recommendations, resolved complaints, and maintained a welcoming service environment.  
- Managed inventory, stock replenishment, and sales reporting to support store operations.  

4. Administrative Assistant
- Organized files, scheduled appointments, and managed correspondence for smooth office operations.  
- Assisted with data entry, report preparation, and document management using MS Office (Word, Excel).  
- Supported teams with logistics, customer inquiries, and coordination between departments.  

-Key Strengths:**  
✔ Customer Service Excellence (Aviation, Retail & Office Settings)  
✔ Multitasking in High-Pressure Environments (Airport, Sales, Admin)  
✔ Strong Communication & Problem-Solving Skills  
✔ Detail-Oriented with Compliance & Safety Awareness  

IATA airline cabin crew

ALX Kenya Virtual Assistant