GALTON AMISSI

Technical proficiency: The ICT Officer should have a deep understanding of computer hardware and software, networks, and systems administration. They should be able to troubleshoot problems that customers encounter and resolve them efficiently.

Customer service skills: The ICT Officer should be able to communicate effectively with customers, both orally and in writing. They should be able to listen actively to customers' concerns and provide clear, concise, and accurate information.

Problem-solving skills: The ICT Officer should be able to analyze problems and develop solutions that meet the needs of both the customer and the organization. They should be able to identify the root cause of issues and implement effective solutions.

Time management skills: The ICT Officer should be able to manage their time effectively and prioritize tasks based on urgency and importance.

Attention to detail: The ICT Officer should have excellent attention to detail and be able to identify and resolve issues quickly and accurately.

Teamwork: The ICT Officer should be able to work effectively in a team environment, collaborating with colleagues to provide the best possible service to customers.

Adaptability: The ICT Officer should be able to adapt to changes in technology and customer needs, and be willing to learn new skills and techniques to improve their performance.

Communication skills: The ICT Officer should have excellent communication skills, both written and verbal, and be able to explain complex technical concepts to customers in a way that is easy to understand.

Prioritizes tasks: The ICT officer prioritizes tasks based on their urgency and importance. Critical issues such as the software bug and IT support requests take priority over non-critical tasks such as infrastructure deployment.

Delegates tasks: The ICT officer delegates non-critical tasks to other members of the IT team, such as junior developers or system administrators, freeing up their time to focus on critical tasks.

Communicates effectively: The ICT officer communicates effectively with other stakeholders in the project, such as project managers and end-users, providing regular updates on the status of the project and any issues that arise.

Manages time effectively: The ICT officer manages time effectively by setting aside specific blocks of time for each task, minimizing distractions, and avoiding multitasking.

The result of the ICT officer's effective management of multiple pieces of work is a successful completion of the IT project within the expected time frame and budget, while also ensuring the smooth operation of the company's IT systems. The stakeholders are satisfied with the outcome, and the ICT officer is recognized for their effective project management skills.

• BSc. in Computer Science and Diploma in Electronics
• Certification in Linux and CCNA
• Over 9 years of experience in ICT maintenance and as an ICT officer
• Strong knowledge of network infrastructure and protocols
• Experience in managing and maintaining IT infrastructure, including servers, network switches, and routers
• Familiarity with cloud-based solutions, such as Office 365 or G Suite
• Ability to troubleshoot and resolve complex technical issues across various software and hardware systems