Fredrick Ogenya

A results-driven IT professional with extensive experience in Communication and Information system Engineering. In-depth expertise in the implementation, analysis, optimization, and troubleshooting of Communication Information and Networking systems. Flexible and quick to adapt to challenging business environments and needs to ensure company quality service delivery. Equipped with outstanding China-Africa technology to facilitate strategic goals and bottom-line objectives.

ICT Consultancy

As an ICT Consultant, my major responsibilities entail operation planning, implementation, distribution, and ensuring smooth communication systems within the organization while reporting to the organization director.

Duties and Responsibilities:

1.  Strategic Planning: Making daily, weekly and monthly plans based on the organization's targets and requirements while following work plans and reporting the daily achievements to the director in order to realize positive revenue margins.
2. Operations Management: Ensuring preparation of the work plan for the junior staff and guiding them on the requirements to enhance targets achievements
3. Operation Process Managements: Receives and processes customer service requests through the organization platforms while following up and closing on the pending requests
4. Inspection and Operation Reviews: Following up on the operation process and making changes relevant to the organization's guidelines as per the customer's request.

Managed Services Engineer

During this period, my major roles entailed, Network technical implementations, operations, Quality Control, resources management, Work ticketing, and signing of service level agreements with various internet service providers (ISP)

1.  Control and Monitoring: As a service Engineer, I managed to successfully use supportive tools such as the Local Maintainance Tool (LMT) and specified commands to monitor, analyze and control the network alarm systems in order to ensure zero incidences on the network system. This was aimed at ensuring smooth services to the customers
2. Operations and Delivery: During this period, through the support of the team managed to implement three major Key Performance Index (KPIs) as follows:

a) Ensured the delivery of 240 2G &3G BTS sites out of the targeted 256 BTS sites in a span of two financial years by delivering full implementation such as quality checks on proper cabling, power supply interconnectivity, integration, IP configurations and performed Network Equipment’s health check together with its transmissions

b) Technically involved in end-2-end planning, review, implementation, and delivery of the first LTE over VSAT for VVIP services and 3CC LTE together with LTE-2CA for Volte. This enhanced department recognition by the Internet Service Provider (Etisalat) and also a positive appraisal of B+ for the financial year 2015-2016.

c) As a team leader within a department, I negotiated for the company and signed a services level agreement with the ISP representative. This was key as it enhanced total commitments to the agreed areas of service delivery. It also enhanced proper resource allocation and financial planning.

   3. Quality Control and Audit: Working as a QC engineer, I performed the following:

a) Ensured that all technicians working on the Site were equipped with basic training on environmental health and safety awareness (EHS), Provided Personal Protective Equipment (PPEs), and awareness on the cybersecurity breaches such as sharing of personal passwords, unnecessary plugging and unplugging of cables in ISP sites, use of unauthorized devices to access customer sites, constant virus scanning of the authorized devices before accessing ISP sites. This was aimed at enhancing accidents, and incidence free on the ISP sites in order not only to save a life but also to avoid huge penalties that come a long way should incidences occur.

b) On audit, I verified the existing user Equipment (UE) on-site against the delivery note uploaded on the system. On incidences where the UE were more than the delivery note I advised on the rectifications and where there were less UE, I together with the team recommended explanations so as to ensure accuracy and accountability. The main target was to enhance the proper utilization of the equipment and accountability in order to save the company from unnecessary losses.
 

    4. Work Ticketing and Incidence Management: The major task was to raise new tickets aimed at testing new technologies, the rectification of the existing technologies, and total overhaul the existing systems. The tasks were aimed at ensuring continuous system flow without major impacts on the ISP which could result in losses such as data, privacy, connectivity, and revenue if not well planned and executed

Academic Qualification:

Sep 2010-Jun 2014: Beijing University of Posts and Telecommunications
BSC, Communication Engineering

Sep 2009-July 2010: Tianjin University
Certificate in Intensive Chinese sciences &Language

Feb 2004-Nov 2007: Agoro Sare High School
Kenya National Certificate of Secondary Education (KCSE)