Franklin Muriungi
Customer Service / Support
Services offered
Responsible for Coordinating SLA management Functions, maintaining the IT service catalogue, Reviewing IT Service Providers performance and Coordinate Business Perspective Activities.
Experience
Corporate communication with a strategic business mind that leverages customers, market, and product insights to create compelling positioning and go-to-market strategies through a customer centric lens, loves balancing multiples, stakeholders and can switch quickly from strategic thinking to the tactical details.
Education
Professional Diploma in Integrated Brand Communication and Advertising ( CIM, APA, APReCOM Level 4).
Brand, Consumer, communication Research | Brand Audit, Positioning and Internal Alignment | Internal and External communications | Marketing in a Digital World | Strategic Marketing Planning and Communications | Strategic Account Planning | Media Management | Client and Creative belief.
Africa Nazarene University
2011 - 2015 ▪ Bachelor of Business Information Technology
Information Systems Management | Database Management.
Mbeki Computer Training College.
2013- 2013 ▪ Certificate in Computer Operations
Tororo Progressive Academy
2008 - 2009 ▪Uganda Advanced Certificate of Education
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