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Nairobi
Franklin Muriungi

Franklin Muriungi

branding, communications, customer services

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Responsible for Coordinating SLA management Functions, maintaining the IT service catalogue, Reviewing IT Service Providers performance and Coordinate Business Perspective Activities.

Business analyst
It service manager
Sla coordinator
Approximate rate: KSh 500 per hour

Experience

Corporate communication  with a strategic business mind that leverages customers, market, and product insights to create compelling positioning and go-to-market strategies through a customer centric lens, loves balancing multiples, stakeholders and can switch quickly from strategic thinking to the tactical details.

Education

Professional Diploma in Integrated Brand Communication and Advertising ( CIM, APA, APReCOM Level 4).

 Brand, Consumer, communication Research | Brand Audit, Positioning and Internal Alignment | Internal and External communications | Marketing in a Digital World | Strategic Marketing Planning and Communications | Strategic   Account Planning | Media Management | Client and Creative belief.

Africa Nazarene University

2011 - 2015 ▪ Bachelor of Business Information Technology 

Information Systems Management | Database Management.

Mbeki Computer Training College.

2013- 2013 ▪ Certificate in Computer Operations 

Tororo Progressive Academy

2008 - 2009 ▪Uganda Advanced Certificate of Education 

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