Francis Ngari

Proactive IT Support & Systems Administration Specialist with 4+ years’ experience managing Windows Server, Linux, and macOS environments. Skilled in user access management, cloud platforms (Microsoft 365, Google Workspace, AWS, Azure, Digital Ocean), Active Directory/Azure AD, and network security. Proven ability to maintain 98%+ uptime, implement security hardening, optimize ERP/POS systems, and automate workflows. Adept at coordinating deployments, managing change documentation, and ensuring compliance with IT policies and industry best practices

Current Role (Jan 2025 – Present): IT Support Specialist managing retail MIS and POS systems, providing Level 1 and Level 2 support, and enhancing operational uptime.

Key Achievements:

- Installed and configured POS terminals and network infrastructure.
- Reduced reliance on third-party support by 25% through user training.
- Standardized support processes for faster resolution times.

Previous Role (Jul 2023 – Feb 2025): IT Support Specialist at Gavin Solutions.

Key Achievements: 
- Provided remote support, resolving over 25 cases weekly. 
- Improved Active Directory and Windows Server performance. - Optimized security measures, cutting unauthorized access by 40%. 
- Configured Yeastar PBX systems for better internal communication.
-I utilized generative AI to create quicker summaries for root cause analysis.

Earlier Role (Feb 2022 – Nov 2022): IT Support Specialist at Staffing Africa Ltd.

Key Achievements:

- Maintained 98% system uptime across 20+ devices. 
- Enhanced Microsoft Dynamics ERP and delivered ERP training, reducing user complaints by 25%. 
- Implemented cloud backup solutions and applied security standards to mitigate vulnerabilities. 

BSc. Information Technology – Jomo Kenyatta University of Agriculture and Technology (2016–2021)