Francis Muigai

I bring 3 years of extensive experience in customer service within the banking industry. In my current role in Absa Bank as a Data Led and Engagement sales agent, I developed strong communication and interpersonal skills while promoting company products to potential and existing clients. I consistently exceeded monthly sales targets by cultivating strong client relationships, addressing inquiries promptly, and providing tailored solutions. I am adept at managing client accounts, ensuring accuracy in loan processing, and enforcing debt collection procedures.

Additionally, I have experience as a Dispatch and Finance Controller at Wilsa Builders Limited, where I addressed problems and requests promptly, assisted management in making financial decisions, and maintained accurate records of calls and financial data. I have a strong understanding of financial reports, cost reduction strategies, and compliance with legal requirements. I am skilled in coordinating schedules, prioritizing tasks, and preparing financial documents.

Furthermore, I have worked as a Debt Collection Agent at Apex Collections Africa LTD, where I successfully recovered outstanding debts by fostering trust with debtors, negotiating payment plans, and implementing effective action plans. I am experienced in addressing customer inquiries, resolving complaints, and proposing solutions for process improvement.

I hold a Master of Business Administration (MBA) degree with a specialization in Finance from Kenyatta University, as well as a Bachelor of Science in Mathematics (Option: Applied and Statistical Mathematics) from Egerton University.