Francis Muigai

A multi-skilled professional currently pursuing an MBA in Finance, has demonstrated expertise in various roles such as data analysis, sales, dispatch, and finance control. With a strong foundation in mathematics, adeptness in Python programming and data science, and experience spanning sales, finance, and debt collection, I offer a unique blend of analytical acumen, strategic insight, and customer-centricity, with proven track record of achieving targets, cultivating relationships, and implementing innovative solutions reflects my ability to excel in dynamic and competitive environments. Committed to continuous growth and eager to contribute as a leader, I am primed to deliver substantial value to any organization they join.

I bring 3 years of extensive experience in customer service within the banking industry. In my current role in Absa Bank as a Data Led and Engagement sales agent, I developed strong communication and interpersonal skills while promoting company products to potential and existing clients. I consistently exceeded monthly sales targets by cultivating strong client relationships, addressing inquiries promptly, and providing tailored solutions. I am adept at managing client accounts, ensuring accuracy in loan processing, and enforcing debt collection procedures.

Additionally, I have experience as a Dispatch and Finance Controller at Wilsa Builders Limited, where I addressed problems and requests promptly, assisted management in making financial decisions, and maintained accurate records of calls and financial data. I have a strong understanding of financial reports, cost reduction strategies, and compliance with legal requirements. I am skilled in coordinating schedules, prioritizing tasks, and preparing financial documents.

Furthermore, I have worked as a Debt Collection Agent at Apex Collections Africa LTD, where I successfully recovered outstanding debts by fostering trust with debtors, negotiating payment plans, and implementing effective action plans. I am experienced in addressing customer inquiries, resolving complaints, and proposing solutions for process improvement.

I hold a Master of Business Administration (MBA) degree with a specialization in Finance from Kenyatta University, as well as a Bachelor of Science in Mathematics (Option: Applied and Statistical Mathematics) from Egerton University.