Fidelis Nyambura

I have had the opportunity to work in customer service for five years, where I have developed a strong foundation in providing exceptional support and assistance to customers. Throughout my customer service career, I have consistently demonstrated strong communication skills, both verbal and written. I prioritize active listening to understand customers' needs fully and respond with clear and concise information. I believe in maintaining a customer-centric approach, ensuring that their concerns are addressed promptly and effectively.

I have had the opportunity to work in customer service for five years, where I have developed a strong foundation in providing exceptional support and assistance to customers. One of the aspects I have excelled at is problem-solving and conflict resolution. I have encountered various challenges and conflicts while dealing with customers, and I approach them with a calm and objective mindset. I analyze the situation, explore potential solutions, and work towards finding a resolution that satisfies both the customer and the company's policies.

Empathy and patience are crucial qualities in customer service, and I pride myself on possessing both. I understand that customers may be frustrated or upset when they reach out, and I strive to provide a compassionate and understanding response. By remaining patient and empathetic, I can create a positive experience and help customers feel heard and valued.

In the dynamic field of customer service, I have learned to adapt quickly to different situations and customer personalities. I understand that each customer is unique and may have specific needs or preferences. By being flexible in my approach, I can tailor my communication style to match their requirements and provide a personalized experience.

Diploma in Business Administration