
Fidelis Nyambura
Customer Service / Support
About Fidelis Nyambura :
I have had the opportunity to work in customer service for five years, where I have developed a strong foundation in providing exceptional support and assistance to customers. Throughout my customer service career, I have consistently demonstrated strong communication skills, both verbal and written. I prioritize active listening to understand customers' needs fully and respond with clear and concise information. I believe in maintaining a customer-centric approach, ensuring that their concerns are addressed promptly and effectively.
Experience
I have had the opportunity to work in customer service for five years, where I have developed a strong foundation in providing exceptional support and assistance to customers. One of the aspects I have excelled at is problem-solving and conflict resolution. I have encountered various challenges and conflicts while dealing with customers, and I approach them with a calm and objective mindset. I analyze the situation, explore potential solutions, and work towards finding a resolution that satisfies both the customer and the company's policies.
Empathy and patience are crucial qualities in customer service, and I pride myself on possessing both. I understand that customers may be frustrated or upset when they reach out, and I strive to provide a compassionate and understanding response. By remaining patient and empathetic, I can create a positive experience and help customers feel heard and valued.
In the dynamic field of customer service, I have learned to adapt quickly to different situations and customer personalities. I understand that each customer is unique and may have specific needs or preferences. By being flexible in my approach, I can tailor my communication style to match their requirements and provide a personalized experience.
Education
Diploma in Business Administration
Professionals who compete with Fidelis
Professionals in the same Customer Service / Support sector as Fidelis Nyambura
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Fidelis
Jobs near Nairobi, Nairobi Area
-
Cigna is a global health insurance company that provides services around the world. We help people improve their health and well-being. · Respond to client inquiries in a timely manner. · ...
Nairobi1 month ago
-
The client is seeking a proactive and customer-focused Customer Service Agent to serve as the first point of contact for their internet clients. · Receive and handle customer inquiries via phone WhatsApp email and in person · Log track and follow up on customer issues and service ...
Nairobi1 month ago
-
The role holder ensures customer service delivery levels are as per the Bank's prescribed standard, customer satisfaction and retention. · ...
Nairobi1 week ago