Faridah Wott

I am a Bachelor of Commerce graduate (Finance) and a diploma in Business Management (Banking and Finance) with experience in Banking industry, which has provided me with a wide range of abilities; Bookkeeping and Reconciliation, portfolio Management, data collection, evaluation of various financial records  and account statements.

My academic background in finance and accounting has given me a strong basis. The extensive academic training has equipped me with Strong strategic and analytical skills.

I&M BANK: RELATIONSHIP OFFICER.

2021July – Ongoing
Responsibilities
• Managing and Monitoring of a portfolio
• Provide guidance to the branch network on policy requirements relating to
products monitoring
• Work to improve business relationships with partner firms and clients.
• Managing customer expectations
• Recording daily customer transactions
• Update of customer CRB status with Credit Reference Bureaus and handling of
customer CRB dispute
• Create and enforce plans that will help meet the needs of customers.
• Build long-term relationships with clients and customers.
• Work quickly to address and resolve customer issues.
• Notify the sales team of new sales and cross-selling opportunities as well as
bringing new sales.

I&M BANK: SALES AND MARKETING

2019 March– 2021 June 

Responsibilities
• Identifying new business markets
• Notify the sales team of new sales and cross-selling opportunities.
• Identify and maintain clients’ base through efficient interactions with the
clients and analyse any changes in clients’ needs.
  
• Provide excellent customer service to clients and help resolve any customers’ issues.
• Generating leads.
• Coordinate with other departments and maintain efficiency on all sales
procedure and activities.
ACHIEVEMENTS.
• Contribute to good customer service which increases loyalty and customer satisfaction.
• Increase sales and revenue for the company
• Met and exceeded sales target

SAFARICOM AGENCY - SALES AND MARKETING.

2018 April – 2019 Feb

Duties and Responsibilities
• Advise customers by providing information on products.
• Help the customer make selections by building customer confidence, offering
suggestions and opinions.
• Document the sale by creating or updating customer profile records/ forms filling.
• Process payments by totalling purchases; processing checks, cash, and store or
other credit cards.
• Keep clientele informed by notifying them of preferred customer sales and future
merchandise of potential interest.

• Bachelor Of Commerce (Finance Option)
  Mount Kenya University
  2013 - 2017,
• Diploma In Business Management (Banking and Finance)
  Mount Kenya University
  2011 - 2013,
• International General Certificate of Secondary Education (I.G.C.S.E)
  Milimani High School
  2007 - 2010,