Faith Njoroge

I am a dedicated and enthusiastic customer service agent with over five years of experience in providing exceptional support to clients. At 27 years old, I bring a youthful energy and a passion for helping others to every interaction. My strong communication skills, problem-solving abilities, and commitment to customer satisfaction have consistently resulted in positive feedback and repeat business. 

I have; 

• Successfully handled a high volume of customer inquiries via phone, email, and live chat.
• Resolved complex issues with patience and efficiency, ensuring customer satisfaction.
• Collaborated with team members to improve service processes and enhance customer experience.

Skills

• Excellent verbal and written communication
• Strong problem-solving and conflict resolution
• Proficient in CRM software and customer support tools
• Ability to work under pressure and manage time effectively

Bachelor's degree in commerce, specializing in finance. Graduated with a second upper