Faith Ngala

Dynamic Customer Experience Professional with 10 + years of experience in Contact Center operations management,Risk and Fraud analyst, Neobanking, (E-Commerce & Telecommunication Industry), Digital marketing, Office administration and Customer service / relationship management in a busy Customer facing environment. Seeking a position that will grow and expose me to levels that I will benefit and make meaningful impact on organizations and teams that I will lead.

Fincrime/Risk and Fraud Analyst/Customer Service champion/Administrative assistant/Neo-banking, passionate problem solver and data analyst

I am trained and certified in hospitality and Business Administration having had the opportunity to hone my skills in different firms under different capacities. The vast wealth of knowledge and experience i have garnered throughout my career has shaped me into the confident and competent service provider that i am. I have Acquired the necessary skills to efficiently and effectively conduct my self in a professional environment under any conditions. This has also made me appreciative of diversity and its beneficial nature and maximizing it to benefit the different organisations.

My greatest strengths lie in my ability to offer only the best customer service to the client at whatever capacity i am appointed and making a positive and lasting impression of the firm. I excel at multitasking and pride myself in upholding the required standard of each firm i walk into.