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Fabisch Chomba

Fabisch Chomba

International and Public Relations professional.

Non-profit / Volunteering

Nairobi, Nairobi Area

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About Fabisch Chomba:

I am a diplomatic, flexible, and analytical public relations professional with the ability to operate in a cross-cultural environment.  I am a committed team player and a goal-oriented individual with excellent leadership and communication skills who is procedural and has an extreme drive toward innovative problem-solving frameworks with respect to the completion of tasks. I hold a BA in International Relations and Diplomacy (First class honors). In addition, I am a recipient of an Excellence in Leadership award from Riara University. I have amassed a wealth of knowledge in research, protocol, diplomacy, international security and liaison with the ability to deliver quality results in the aforementioned areas.

Experience

Ruai Family Hospital- Volunteer Customer Care Officer.

February 2022- April 2022.

  • Answer incoming calls from customers.
  • Assist customers with requests for information, and handling complaints.
  • Resolve patient insurance claims among other issues.
  • Welcoming and guiding patients throughout the healthcare process.
  • Elevate customer concerns to managers and supervisors as needed.
  • Cleaning the facility.
  • Booking consultation and clinic appointments.

Performance Highlights

  • Ensured complaint handling processes were reduced from five to three days.
  • Ensured incoming calls were picked up immediately and on the first ring.

Kenya Airports Authority (KAA) - Customer service Attache.

Jomo Kenyatta International Airport (JKIA), Nairobi.

September 2021 – December 2021

  • Flight monitoring.
  • Answering passenger inquiries and handling customer complaints.
  • Ensuring the comfort and safety of passengers at the airport.
  • Reassuring passengers in the event of delayed or canceled flights.
  • Administer and coordinate SOPs as well as emergency procedures.
  • Facilitation of government VIPs, monarchs, and diplomats.
  • Preparation of state functions.
  • Liaising with other government agencies to optimize service delivery.

 

Education

2018-2022: Riara University.

B.A International Relations and Diplomacy (First Class Honors)

Awarded the Excellence in leadership award from Riara University during its 6th Commencement ceremony.

Modules: Political science, Refugee and Migration Studies, International political economy, International Human Rights Law, Human Security, Terrorism and counter-terrorism strategies, and International crisis management.

Research project- Impacts of counter-terrorism strategies on peace and stability in Kenya since 2012.

 

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