
Ezekiel Ochieng
Customer Service / Support
About Ezekiel Ochieng :
An energetic, vibrant and result-oriented professional with good customer relationships experienced in general and digital trade seeking to use a holistic approach and good interpersonal and communication skills for the Email Assistant position at Seek International, Nairobi. Keen to join the dynamic and innovative team and build a career on a successful platform with an aim to develop, engage with and maintain all aspects of customers from developing relationships to maximizing marketing opportunities and achieving set targets.
Experience
SALES REPRESENTATIVE: DIGITAL WINES AND SPIRIT: November 2022-JULY 2023: OTONGLO, KISUMU COUNTY.
- Recruiting new customers and keeping in contact with existing customers in person and by phone, emails and SMS texts to initiate sales.
- Generating a call to action on customers’ queries to facilitate repeat sales.
- Maintaining inventory by conducting monthly physical counts and reconciling variances.
- Staying current to the market demands and maintaining competitive knowledge to create and adjust sales targets.
MEDICAL REPRESENTATIVE: DAWA LIFE SCIENCES, OCHOA LABORATORIES: AUGUST 2021-SEPTEMBER 2022.
- Initiating sale of the company’s medications to doctors, pharmacists and other relevant healthcare professionals over the phone, through mobile marketing, email marketing, SEO marketing and in physical too.
- Asking questions to engage customers and keep the conversation ongoing.
- Reviewing and writing reports on sales performances.
- Meeting sales targets.
- Gathering and documenting customer information, payment methods, purchases and customer feedback.
- Developing an in-depth understanding of the company’s medications.
- Scheduling appointments with doctors, pharmacists and other relevant healthcare professionals to promote the company’s medications.
- Building and maintaining good customer relationships with customers to facilitate repeat purchases.
- Researching about competitors’ medications and their respective market performances.
- Organizing Continuous Medical Educations to potential customers through presentations within the set budget.
- Keeping updated on the current innovations in the medical field and how they could affect my company’s market strategies.
- Launching new medical products into the market.
Education
- Digital Marketing course and training
- Digital Literacy Assessment course
- BSc. Biology, University of Nairobi, Second Class Honors, September 2014-December 2018.
- KCSE, Bar Union Secondary School, 71 Points(B+(plus)), 2010-2013.
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