EVERLYNE NJERI

I am Everlyne Wanjiru a senior operator at jumia kenya,where i specialize in warehouse operations and general customer satisafaction.

I have handled warehouse duties and responsibilities in a high voulume facility including inbounding,picking,inventory management,shipping and ensuring processing profficiency. I Kept accurate records and reports, averaging 99.5% error free. Maintained speed average at 95% vs other pickers.

SUMMARY

I am a knowledgeable warehouse associate with excellent commucication and organizational skills keen to details.I am well versed in keeping optimal stock levels and merchandising items to drive sales.

WORK SUMMARY

2015-2023 WAREHOUSE ASSOCIATE

JUMIA KENYA

RESPONSIBILITIES

• Prepare and verify received items documents from various vendors
• Assist inbound supervisors with identifying work procedures in a priority manner and expedite workflow.
• Accurately updating inventory data by sorting and placing materials or items on racks, shelves or in bins according to organizational standards (SOP)     
• Performing Weekly,montly and Yearly Counts for stock optimization and Organize space in the warehouse and perform cleaning duties.
•  Direct the Outbound Operations to ensure accurate and timely picking/shipping processes of all orders with           
• Ensure that all customers orders are picked and shipped within the applicable timelines    
• Drive and implement process optimization to ensure for maximum output     
• Review Vendor experience on how to communicate and serve the vendor in case of assistance.      
• Receive all items that are to be picked by vendors and timely update them in location      
• Receive vendors at the hub for their order fulfillments
• Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims
• Responsible for accurately processing return of items from customers by evaluating the customer claims and product details
• Resolution of Zendesk tickets closed within 24 Hrs

2011-2012 MANGA CORNER HOTEL

Responsibilities  

CASHIER

1. Customer care 

2. Sales and marketing 

3. Cash collecting 

4. Managing records 

5.Providing Reports

2013-2014 KCA UNIVERSITY

Certified public Accountings -Certificate in section 1