
EVERLYNE NJERI
Technology / Internet
About EVERLYNE NJERI:
I am Everlyne Wanjiru a senior operator at jumia kenya,where i specialize in warehouse operations and general customer satisafaction.
I have handled warehouse duties and responsibilities in a high voulume facility including inbounding,picking,inventory management,shipping and ensuring processing profficiency. I Kept accurate records and reports, averaging 99.5% error free. Maintained speed average at 95% vs other pickers.
Experience
SUMMARY
I am a knowledgeable warehouse associate with excellent commucication and organizational skills keen to details.I am well versed in keeping optimal stock levels and merchandising items to drive sales.
WORK SUMMARY
2015-2023 WAREHOUSE ASSOCIATE
JUMIA KENYA
RESPONSIBILITIES
- Prepare and verify received items documents from various vendors
- Assist inbound supervisors with identifying work procedures in a priority manner and expedite workflow.
- Accurately updating inventory data by sorting and placing materials or items on racks, shelves or in bins according to organizational standards (SOP)
- Performing Weekly,montly and Yearly Counts for stock optimization and Organize space in the warehouse and perform cleaning duties.
- Direct the Outbound Operations to ensure accurate and timely picking/shipping processes of all orders with
- Ensure that all customers orders are picked and shipped within the applicable timelines
- Drive and implement process optimization to ensure for maximum output
- Review Vendor experience on how to communicate and serve the vendor in case of assistance.
- Receive all items that are to be picked by vendors and timely update them in location
- Receive vendors at the hub for their order fulfillments
- Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims
- Responsible for accurately processing return of items from customers by evaluating the customer claims and product details
- Resolution of Zendesk tickets closed within 24 Hrs
2011-2012 MANGA CORNER HOTEL
Responsibilities
CASHIER
1. Customer care
2. Sales and marketing
3. Cash collecting
4. Managing records
5.Providing Reports
Education
2013-2014 KCA UNIVERSITY
Certified public Accountings -Certificate in section 1
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