Evanson Muigai

Spa Manager

Infinity’s &wellness Centre (at Gem Suites riverside Nairobi Kenya) Jan 2022 to date.

• overseeing all aspects of their spa's operations. 
• ensure that everything is running smoothly behind the scenes, from staffing to scheduling to training.
• involved in marketing and sales efforts to help drive business to the spa.

Spa manager, 

Marriott Hotel Kigali Rwanda November 2019 – December 2020.

• Assume the responsibilities of the Spa Director in her absence
• Ensure all employees have the proper supplies, equipment and uniforms.
• Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Sets a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Empower employees to provide excellent customer service. 
• Manage supplies and equipment inventories within budget.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. 
• Participate in an on-going employee recognition program.
• Review comment cards and guest satisfaction results with employees. Celebrates successes and publicly recognizes the contributions of team members.
• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Support a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervise on-going training initiatives and conducting training when appropriate.
• Solicit employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensure employees understand expectations and parameters. 
• Bring issues to the attention of the department to the Spa Director and Human Resources as necessary. 
• Participate in employee progressive discipline procedures.
• Establish and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

 Swahili Beach Resort; 

Diani Mombasa Kenya, June 2018 - September 2019.

• Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Sets a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Serenity Spa (Gigiri)- Nairobi Kenya
• Senior Therapist, July 2016 to May 2018

Selected accomplishment 

• To oversee the booking of treatments and ensure that treatments are sensibly allocated to each therapist and that the staffing Rota is geared up at all times to ensure treatments are carried out smoothly and on time. 
• Supervision of   team of 16 spa therapist, 3front office team and   5 Attendants
•  Training of new and junior therapist   on   new treatment to achieve the same standard operating procedures.
• Offering spa services to clientele, which includes, facials, different massages, and others body treatments

Medina Palms Resort.  Watamu Kenya. 

Senior Spa Therapist May 2013- June 2016

• Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times, also offer spa treatments to clients, reflexology, deep tissue massage, sports massage, aroma therapy massage, body scrubs and facials
• Handle emergency procedures and report any accidents to the resident manager and security.
• To oversee the booking of treatments and ensure that treatments are sensibly allocated to each therapist and that the staffing Rota is geared up at all times to ensure treatments are carried out smoothly and on time.
• Schedule guest appointments.
• Ensure spa equipment is working and to coordinate safety and maintenance checks and repairs with the maintenance team where necessary.
• Act as a role model for other junior level therapists; helping at times to mentor and train new starters and assist with staff appraisals.

                                                                                                                                                                                                 Jacaranda Hotels. Nairobi Kenya

Spa Therapist May 2010-March 2013

Selected accomplishment

• Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
• Assists in all areas of recreation and leisure operation as and when required.
• Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Also offer spa services to clients.
• Perform opening and closing procedures

Aromatics day spa Nairobi Kenya   

       SPA THERAPIST, DEC 2008- Feb 2010

Skills.

Software:  Office (word, Access, Excel, PowerPoint)

• Micros, Fidelio, Spa guru, Spa soft.

EDUCATION AND TRAINING

Ashley’s Hair and Beauty Academy, January 2004 To December 2004

Awarded accredited diploma in Beauty and Hair Dressing Diploma

ALISON CAROLINE INSTITUTE, January 2008 to Dec 2008 as below:

• Diploma Anatomy and Physiology.
• Diploma in Holistic body massage.
• Diploma in Reflexology.
• Diploma in Lomi Lomi massage.
• Diploma in Swedish body massage.
• Diploma in Aromatherapy massage.
• Diploma in Sport body massage.
• Diploma in Deep Tissue massage.