Eustus Kigotho

Results-driven professional with expertise in inventory management, financial accounting,
and customer service. Demonstrates a strong track record in optimizing stock control,
reducing operational costs, and improving workflow efficiencies. Skilled in supply chain
coordination, financial reporting, and staff training, with a keen eye for process
improvement and regulatory compliance. Adept at handling high-pressure environments while
ensuring exceptional customer satisfaction and business performance. 

Stock Controller | Big Square (2024 - 2025)
Led a team in optimizing inventory management, achieving 100% stock accuracy, reducing discrepancies by 35%, and improving supplier delivery efficiency.

Assistant Financial Accountant | Ace Technologies Limited (2021 - 2023)
Managed financial operations, improved cash flow, reduced expenses by 15%, and ensured full compliance with financial regulations.

Front Office Receptionist | Bright Star Hotel (2019 - 2021)
Delivered top-tier customer service, managed high-volume reservations, optimized front-office workflows, and trained new staff.

Supervisor | FamilyMail Enterprises (2017 - 2019)
Led a team across multiple branches, increased sales revenue by 20%, reduced cash handling discrepancies by 40%, and improved customer retention.

Customer Service Agent | Yetu Limited (2016 - 2017)
Managed high-volume customer interactions, reduced complaints by 30%, and enhanced service quality.

Key Achievements

• Reduced stock losses by 35% through improved auditing.
• Cut operational expenses by 20% via cost-cutting initiatives.
• Enhanced customer satisfaction with service training programs.
• Negotiated supplier contracts, achieving 10% cost savings.

Bachelor of Business Administration and Finance – Jomo Kenyatta University of Agriculture and Technology (2018)

• Achieved Second Upper-Class Honors
• Focused on financial management, business operations, and strategic planning.

Diploma in Tourism and Hotel Management – Kenya Utalii College (2015)

• GPA: 3.6
• Specialized in hospitality management, customer service, and business administration.