Eunice ndinda

I am a health records and information technology officer. I have good work experience in Reception area, customer care, records management, clerical duties and any office related work. I am open to work in any field if i’m given oppoertunity. I am deficated and willing to learn. 

MARCH 2023 To PRESENT.

A)MeridianHealthGroup

Assignment:

Health Records officer and Customer Care Assistant

Tasks involved

i. Providing customer services to patients, public and Meridian Medical Center staff and ensure inquiries and complaints to the department are addressed expeditiously

ii. Providing full coverage at all times at the front desk

iii. Registering all patient’s bio-data and ensuring accurate billing and data entry of patients

iv. Verifying and confirming credit services that are applicable to corporate employees as per the account entitlement details

v. In liaison with the relevant stakeholders, ensuring that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours

vi. Assisting other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care

vii. Answering both internal and external phone inquiries and respond appropriately; communicating messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care

viii. Re-confirming and updating the contact details of patients.

MAY 2022 - SEPTEMBER 2022.

B) Jamii Health Dispensary.

Assignment:

Worked as an Health records officer in Jamii Health Dispensary and performed all Clerical duties.

Tasks involved

i. Receiving patients by greeting and welcoming them and directing them around

the hospital.

ii. Answering phone and replying to emails in a timely manner.

iii. Maintaining the hospital files and keeping the hospital records in check as well as order any hospital necessities.

iv. Performing clerical duties such as photocopying, filing and keeping records of hospital expenses.

v. Managing calendars by scheduling.

JANUARY 2022 TO MARCH 2022

C) TenspotKenyaLtd

Assignment

Worked as a Customer Care Representative in Tenspot Kenya Limited.

Tasks Involved;

i. Answer inbound and outbound calls in a timely and friendly manner

ii. Upsell products and services

iii. Responding to emails and social media requests from clients

iv. Keep track of assigned accounts and ensure they are settled.

v. Regularly update assigned accounts and report any encountered challenges.

vi. Plan a course of action to recover outstanding debts.

vii. Handle questions and complaints from clients and escalate.

SEPTEMBER 2021 TO JANUARY 2022:

D) Laisamis Sub County Hospital

Assignment:

Volunteered as a Health Records and Information Systems Officer and helped advance the course of the institution in delivering quality and accessible healthcare services by remodeling health records management systems and improving the overall turnaround for health services.

Tasks involved;

i. Sorting of files and filling

ii. Compiling statistical records

iii. Coding and Indexing

iv. Retrieving and dispatching of files.

v. Reception and registration of patients

vi. Dispatching of patients’ records

vii. Weeding of old files

viii. Scheduling patients’ appointments ix. Maintaining daily bed returns

x. Clinic preparation

xi. Performed all Clerical duties.

SEPTEMBER 2018 TO DECEMBER 2018:

E) World Health Organization

Assignment:

Worked as a Polio Monitor within Westlands Constituency in Nairobi County with World Health Organization in collaboration with the Kenyan Government during a campaign drive towards eradication of polio disease in Kenya.

Tasks involved:

i. Monitoring and evaluating areas children were given polio.

ii. Preparing Daily Report and Forwarding them to my Immediate Supervisor.

MARCH 2018 TO MAY 2018:

F) KenyattaNationalHospital

Assignment:

Worked as an attachee with the institution at various sections of the hospital and carried out tasked as illustrated below.

Tasks involved:

a)Reception.

i. Reception and registration of patients.

ii. Admission and discharge of patients.

iii. Booking of outpatients appointments.

iv. Issuing of outpatient cards.

v. Opening patients files

b)Central Records Library

i. Sorting and Filling

ii. Retrieval of patients’ cards

iii. Clinic preparations

iv. Tracing of cards

C)Coding & Indexing

i. Code diseases and procedures using International classification of diseases (ICD

10), and International classification of procedures (ICP) ii. Index diseases in computers

d)Consultant Clinics

i. Registration of patients

ii. Booking patients appointments

e)Wards/Comprehensive Care Centre

i. Editing of files

ii. Census

iii. Collecting of Daily Bed Returns (DBR)

f)Farewell Home

i. Registration of deaths

g)Accident & Emergency & Pediatrics Emergency Unit

i. Registration of patients

ii. Booking of outpatients appointment

iii. Opening patients files

iv. Admission of patients

v. Issuing of outpatients cards.

h)Radiology

i. Registration of patients.

ii. Booking of outpatients appointment

iii. Opening patients files

iv. Admission of patients

v. Issuing of outpatients cards.

APRIL 2017 TO JULY 2017:

G) Thika Level 5 Hospital.

Assignment:

Worked as an attachee with the institution in the position of a Health Records and Information Management Officer together with well trained and experienced staffs within the records keeping section of the hospital.

Tasks involved:

i. Reception and registration of patients.

ii. Admission and discharge of patients.

iii. Issuing of IP number to patients.

iv. Clinic management and preparation

v. Sorting of files and filing

vi. Retrieving and dispatching of files

vii. Scheduling patient’s appointments

viii. Maintaining the Daily Bed Returns (DBR)

ix. Coding and indexing

x. Using computer in HMIS

September 2018 – June 2021:

Kenya Medical Training College (KMTC).

Award: Diploma in Health Records and Information Technology.

September 2016 – June 2018:

Kenya Medical Training College (KMTC).

Award: Certificate in Health Records and Information Technology.

April 2015- October 2015:

Dzire College Of Professional Studies.

Award: Certificate in Computer packages.