Esther Mumbi

I am a procurement professional with experience as a secretary, admin and stores personnel. I am open to career challenge.

Mpost means mobile postal office which enables mobile phone users to register their phone numbers as virtual postal address. 

Being a customer-driven service my roles as a customer Service / Telesales Lead includes:

Marketing

• Marketing of Mpost products and services
• Unbounding new clients to MPost

Telesales

• Selling MPost products-seize opportunities to upsell products when they arise
• Responding to incoming calls from the customers to answer questions and inquiries, provide information and handle complaints regarding the company’s products and services

Maintaining clients’ database

• Liaising with IT team to maintain an electronic database of clients
• Reviewing customers’ accounts and transactions while resolving issues.

Client relations management

• Listening to customers concerns and handling complains and returns,
• Providing clients with needed informational support by giving detailed explanations of our service and products.

BSc. In Procurement & Contract Management - JKUAT | 2018- Ongoing

Diploma in Supplies and Procurement Management- Mount Kenya University | 2016-2017      

Certificate in Procurement and Logistics Management- Laikipia University| 2014