About Esther Mumbi:
I am a procurement professional with experience as a secretary, admin and stores personnel. I am open to career challenge.
Experience
Mpost means mobile postal office which enables mobile phone users to register their phone numbers as virtual postal address.
Being a customer-driven service my roles as a customer Service / Telesales Lead includes:
Marketing
- Marketing of Mpost products and services
- Unbounding new clients to MPost
Telesales
- Selling MPost products-seize opportunities to upsell products when they arise
- Responding to incoming calls from the customers to answer questions and inquiries, provide information and handle complaints regarding the company’s products and services
Maintaining clients’ database
- Liaising with IT team to maintain an electronic database of clients
- Reviewing customers’ accounts and transactions while resolving issues.
Client relations management
- Listening to customers concerns and handling complains and returns,
- Providing clients with needed informational support by giving detailed explanations of our service and products.
Education
BSc. In Procurement & Contract Management - JKUAT | 2018- Ongoing
Diploma in Supplies and Procurement Management- Mount Kenya University | 2016-2017
Certificate in Procurement and Logistics Management- Laikipia University| 2014
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Other users who are called Esther
Esther Kariuki
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