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Esther Mumbi

Esther Mumbi

Procurement/Admin personnel

Administrative

Nairobi, Nairobi Area

Social

About Esther Mumbi:

I am a procurement professional with experience as a secretary, admin and stores personnel. I am open to career challenge.

Experience

Mpost means mobile postal office which enables mobile phone users to register their phone numbers as virtual postal address. 

Being a customer-driven service my roles as a customer Service / Telesales Lead includes:

Marketing

  • Marketing of Mpost products and services
  • Unbounding new clients to MPost

Telesales

  • Selling MPost products-seize opportunities to upsell products when they arise
  • Responding to incoming calls from the customers to answer questions and inquiries, provide information and handle complaints regarding the company’s products and services

Maintaining clients’ database

  • Liaising with IT team to maintain an electronic database of clients
  • Reviewing customers’ accounts and transactions while resolving issues.

Client relations management

  • Listening to customers concerns and handling complains and returns,
  • Providing clients with needed informational support by giving detailed explanations of our service and products.

Education

BSc. In Procurement & Contract Management - JKUAT | 2018- Ongoing

Diploma in Supplies and Procurement Management- Mount Kenya University | 2016-2017      

Certificate in Procurement and Logistics Management- Laikipia University| 2014

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