Esther Githaiga

I am a virtual assistant and I have been providing my services for a few years. I have great attention to organized work in a professional manner and deliver work timely. I am good at multitasking and being able to switch works quickly. I have skills such as Data Entry, Email management, Bookkeeping, Word Processing proficiency among others.

• Attracting potential customers by answering product and service questions 
• Maintaining customer records by updating account information
• Opening customer accounts by recording account information
• Resolve of  product or service problems by clarifying the customer's complaint
• Recommending potential products or services to management by collecting customer information and analyzing customer needs. 
• Reporting to management 
• Reviewing and implementing the company's policies
• Arranging training for staff  and customers
• Managing emails and correspondence
• Research for projects 
• Managing diaries

• Advanced diploma in Business Management

Courses covered included;

• Financial and cost accounting
• Marketing management
• Management information systems
• Business Law
• Purchasing and supplies management