erick murithi

I am an Information, Communication Technology professional with Bachelor of Science (Mathematics and Computer Science) degree from Jomo Kenyatta University of Agriculture & Technology (JKUAT) and currently pursuing a Master’s degree in Applied mathematics at University of Nairobi.

I am also an accredited Cisco Certified Networking Associate 1, pursuing Microsoft server application 2012 MCSA at Techno Brain College. I am thoroughly knowledgeable in network workings, troubleshooting, processing daily ERP related reports as well as in system management support. 

I have previously worked with National Bank of Kenya, Cloud Space IT company where my key duties ranged from system management, Maintenance, breach controls, and client-level technical support  in a demanding ICT environment. Currently I am working with the Stanbic Bank of Kenya as Customer data and information officer for the last five and a half years

Dates: May 2017 to Date
Company: Stanbic Bank Kenya
Position held: Customer Data and Information Consultant
Duties and responsibilities:

Daily Processing of reports on cash and instruments
Handling customer complaints and providing financial solutions
ensure all Service Desk calls for the Technical Team /Service team conform to standard operating
procedures end escalating to the right departments.
Training tellers and customer care staff in customer relations,team work and key IT solutions for
customers.
Monitoring and supervising all assigned staff.
Evaluate customer processes and technology , and prepare reports.
Recommend technology and training solutions to customers.

Achievements:

Accorded as the best seller amongst my peers at the branch
Customer accolades from good service and anticipating their future needs
Bond sales of more than 4M profit to date all closed in a days’ record

Dates: January 2013 to December 2014
Company: Kenya Cloud Space.
Position held: IT Support
Duties and responsibilities:
Level 1 user support
System configuration and support
System troubleshooting
Marketing the company’s products to potential clients
Network configuration
Website management and hosting

Achievements:

Hosting of school websites and providing marketing strategies through websites
Accolades as a top future ready resource for anticipating upcoming IT innovations

Dates: January 2012 to April 2012
Company: National Bank of Kenya.
Position held: Intern (Customer Care Service, Credit and Advance, Processing and Administration)
Duties and responsibilities:

Handling customers complains
Customer support
Processing customers loan applications
Technical reporting (Daily, Weekly and Monthly)

Achievements:

Knowing how to deal with clients’ and keeping good relations conducive to business

Dates: Dates 2021
Institution: Standard Bank learning portfolio
Course name: Data privacy awareness

Course content:
Data analysis measures and privacy
Award: Data privacy awareness certificate
Dates : June 2018 - to date ( conducted annually )
Institution : Stanbic Bank of Kenya
Course Name : Management Training ( In house training )
Dates: October 2018
Institution: Standard Bank Learning portfolio
Course name: IT Security spot -The PHISH
Course content:
General IT security measures on fishing and data security.
Award: General IT security measures on fishing and data security certificate
Dates: June 2018
Institution: Standard Bank learning portfolio
Course name: Anti money laundering combating the financing of terrorism General Awareness KEN
Course content:
Anti-money laundering strategies and awareness
Award: Anti-money laundering combating the financing of terrorism and General Awareness
certificate
Dates: May 2014
Institution: Techno Brain College
Training: Microsoft certified server application
Certified by: Microsoft Corporation
Course Content:
Installing windows server 2012
Creating and managing user accounts
Implementing group policy operations
Implementing security over a networked system
System management and security checks
Dates: January 2011 to March 2011
Institution: Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Course Name: Cisco Certified Networking Associate
Course Content:

Data Networks
Cisco Equipment configurations
Routing protocols
Ethernet networks design (using Routers and Switches)
Award: Cisco Certified Networking Associate Certification