Emmanuel Agenya

Savvy expert with 3 years of experience in ICT Consultancy,
troubleshooting computer hardware and software issues in customer-focused
environments. Possesses comprehensive knowledge of standard operating
systems, networking protocols and technical support procedures. Skilled in
identifying and resolving complex technical problems with proven ability to
analyze, diagnose and resolve computer user support issues.

Strong technical and analytical
skills with the ability to make
sound decisions.
• Fully fluent in English
• Skilled in the use of apps and
technology
• Ability to commit long-term and
full-time
• Proactive and self-motivated,
with the ability to work
independently and
collaboratively
• Database Management and
maintenance using MySQL.
• LANs VLANs and WANs
knowledge.
• Skilled and proven knowledge of
networking protocols like
TCP/IP, FTP, etc.
• Hardware configurations.
• Windows 7,10, 11 server desktop
support administration.
• Software issue diagnosis.
• Computer security, network
Firewalls configuration and
monitoring.
• Proficient in computer
troubleshooting.

2018-2022: The Technical University of Mombasa: - Bachelor of Science in
Information Technology.