About Emma Gitau:
I have worked as a supervisor at a debt collection agency for over 5years, this has helped me master the craft of dealing with all kinds of people and of different backgrounds.
Experience
Debt collection Supervisor
Swipe recoveries ltd March 2019- Present
Assist in collecting debts on behalf of other institutions
which include; NCBA, FAMILY BANK, NATIONAL BANK,
FAULU BANK, SIDIAN BANK, CONSOLIDATED BANK AND
EQUITY BANK.
Attend meetings with the clients and visitors on behalf of
the team and company.
Hold meetings with debtors to come up with repayment
plans and also resolve any issue that may arise.
Come up with strategies by conducting market research and
trying to adopt the best practices that improve the team’s
performance and also the company’s returns.
Support in training and team development.
Compiling reports every end of the month for client’s
consumption and also for internal use.
Closely monitoring file collection movements to ensure we
are delivering in accordance to the clients demands.
In the absence of our accountant, taking over the petty cash
momentarily to ensure that nothing comes to a standstill.
Key achievements
Negotiated for repayment plans with debtors.
Maintains good relationships, ensure top notch customer service with customers and
clients to ensure business continuity.
Streamlined filing and reporting for the clients under my supervision
Field Researcher
Sub-Sahara Field Research Services 2018 Jan – April 2018
Interviewed respondents from different areas in Nairobi, Kenya.
Collected manual responses.
Data entry- recorded findings into the computer using excel
spreadsheet and word.
Continue to add your relevant roles – you don’t have to place your entire career history, just the most relevant/recent experiences
Recruiting managers may ask for references from any of the experiences listed on your resume.
Procurement Intern
Government Press 2015 Jan – March
· Preparation of agendas for tender committee meetings.
· Raising local purchase order and payment voucher.
· Updating and filling of bin cards for goods received and issued.
· Filing of documents in their respective files.
· Typing minutes used in tender meetings.
·Typing and printing of tender prequalification letters.
Education
Diploma in Purchasing and Supplies Management
[Procurement option]
Kenya Institute of management 2013-2015
Nairobi, Kenya
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