Elton Shihaji

PROFESSIONAL EXPERIENCE 

Cyber Shop Assistant (volunteer) 

April 2023 - present

 Cyberworld, Nairobi 

• Assisting customers with downloads, printing, and encoding. 
• Helping customers with the use of computers and applications.
•  Performed computer maintenance and software installation. 
• Work with the Internet to process online applications and registrations. 
• Work with all Microsoft Office programs - Word, Excel and PowerPoint.
•  Promote computer or Internet-related products or services.
•  Helping customers when they have questions on operating computer softwares such as, Microsoft office as well as softwares run by the cyber.
•  Trouble shoot different kind of computer programs, hardware and software. Maintained cleanliness and orderliness of the cafe. 

Data Auditor 

January 2023 - April 2023

Communication Authority of Kenya (CAK)

•  Audited data to ensure data accuracy and integrity I.e was done through verifying data by comparing it to source documents.
• Performed data cleansing of about 9000 Telecom licensed records. 
• Created plans and communicated deadlines to complete projects on time. 
• Checking and analyzing spreadsheet data. 
• Performed regular backups of the records entered to ensure data preservation. 

Data Entry Clerk 

October 2022 - January 2023

Communication Authority of Kenya (CAK)

• Digitized documents during the department's digitization project I.e Transfered data from paper formats into computer files or database systems
•  Performed data migration of about 9000 Telecom licensed records from hard copy documents to soft copy documents I.e We created spreadsheets to record all these records.
• Interacted with Data Migration software to migrate all licenses in the Telecom Licensing Department. 
• Sorted and organized paperwork before and after entering data to ensure documents are not misplaced or lost.
• Created plans and communicated deadlines to complete projects on time 
• Worked with customers to understand needs and provide excellent service 
• Participated in team-building activities to enhance working relationships 

Sales and marketing Agent, 

August 2022 - December 2022 

YEGO Mobility Kenya, Nairobi

• Participate in customer service training and development programs. 
• Respond to customer inquiries through email, phone, and chat.
•  Resolve customer complaints and issues in a timely and efficient manner.
•  Conducted market research to identify potential customers and competitors.
•  Analyzed data to identify trends and insights to improve customer experience
•  Participated in team meetings and provided feedback to improve processes and strategies Introduced the company’s product to potential customers.
•  Document and maintain accurate records of customer interactions and inquiries. 
• Collaborate with cross-functional teams to resolve customer issues and improve processes. 
• Assisted in creating marketing materials and campaigns 

ICT End-User Support Staff Attachment.

2021 (May- October) 

Kenya Meteorological Department (KMD),

• Received calls from the staff requesting assistance.
•  Provided technical support to the organizations’ staff by diagnosing and resolving hardware and software issues.
•  Seting up and configuring new devices, including computers, printers, and VoI phone devices.
•  Keeping up-to-date with new products, technologies, and industry trends.
•  Maintaining a clean and organized work area. 
• Assisted the staff with product inquiries, complaints, and returns. 
• Achieved high staff satisfaction ratings through prompt and effective problem-solving. 
• Collaborated with team members to resolve complex staff issues. 
• Website Contents Management and Online Presence Monitoring System administration and server-room management User support

Bsc Business Innovation and Technology Management done @ Jomo Kenyatta University of Agriculture and Technology 

Diploma in Business Information Technology Management done @Strathmore University