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Elton Shihaji

Elton Shihaji

Graphic Designer

Services provided: Customer Success , Admin - Data Entry & Transcription Services , Business cards , Data Entry Services , Data entry clerk , Data Entry Specialists , Support - Virtual Assistant Services , Virtual Assistants , Data Science & Analytics , Customer support , Customer Service Representatives , Customer Support Representatives , Graphic design , Support - Data Entry Specialists , Graphic Designers , virtual assistant , Business development , Freelance Graphic Designers , Virtual Assistance , Graphic , Personal / Virtual Assistance , Graphic & Layout Design , Data Entry

Administrative

Westlands, Nairobi Area
(0)
KSh500 / hour
Approximate rate

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About Elton Shihaji:

I Transform Visions into Visual Masterpieces👌 

Some of the services I offer are;-

1. Business cards design 

2. Profile pictures

 3. Wedding invitation cards 

4. Birthday cards 

5. Flyers 

6. Religious Designs

 7. Advert designs 

8. Funeral poster designs 

9. Image editing

10. Picture background removal 

Experience

PROFESSIONAL EXPERIENCE 

Cyber Shop Assistant (volunteer) 

April 2023 - present

 Cyberworld, Nairobi 

  • Assisting customers with downloads, printing, and encoding. 
  • Helping customers with the use of computers and applications.
  •  Performed computer maintenance and software installation. 
  • Work with the Internet to process online applications and registrations. 
  • Work with all Microsoft Office programs - Word, Excel and PowerPoint.
  •  Promote computer or Internet-related products or services.
  •  Helping customers when they have questions on operating computer softwares such as, Microsoft office as well as softwares run by the cyber.
  •  Trouble shoot different kind of computer programs, hardware and software. Maintained cleanliness and orderliness of the cafe. 

Data Auditor 

January 2023 - April 2023

Communication Authority of Kenya (CAK)

  •  Audited data to ensure data accuracy and integrity I.e was done through verifying data by comparing it to source documents.
  • Performed data cleansing of about 9000 Telecom licensed records. 
  • Created plans and communicated deadlines to complete projects on time. 
  • Checking and analyzing spreadsheet data. 
  • Performed regular backups of the records entered to ensure data preservation. 

Data Entry Clerk 

October 2022 - January 2023

Communication Authority of Kenya (CAK)

  • Digitized documents during the department's digitization project I.e Transfered data from paper formats into computer files or database systems
  •  Performed data migration of about 9000 Telecom licensed records from hard copy documents to soft copy documents I.e We created spreadsheets to record all these records.
  • Interacted with Data Migration software to migrate all licenses in the Telecom Licensing Department. 
  • Sorted and organized paperwork before and after entering data to ensure documents are not misplaced or lost.
  • Created plans and communicated deadlines to complete projects on time 
  • Worked with customers to understand needs and provide excellent service 
  • Participated in team-building activities to enhance working relationships 

Sales and marketing Agent, 

August 2022 - December 2022 

YEGO Mobility Kenya, Nairobi

  • Participate in customer service training and development programs. 
  • Respond to customer inquiries through email, phone, and chat.
  •  Resolve customer complaints and issues in a timely and efficient manner.
  •  Conducted market research to identify potential customers and competitors.
  •  Analyzed data to identify trends and insights to improve customer experience
  •  Participated in team meetings and provided feedback to improve processes and strategies Introduced the company’s product to potential customers.
  •  Document and maintain accurate records of customer interactions and inquiries. 
  • Collaborate with cross-functional teams to resolve customer issues and improve processes. 
  • Assisted in creating marketing materials and campaigns 

ICT End-User Support Staff Attachment.

2021 (May- October) 

Kenya Meteorological Department (KMD),

  • Received calls from the staff requesting assistance.
  •  Provided technical support to the organizations’ staff by diagnosing and resolving hardware and software issues.
  •  Seting up and configuring new devices, including computers, printers, and VoI phone devices.
  •  Keeping up-to-date with new products, technologies, and industry trends.
  •  Maintaining a clean and organized work area. 
  • Assisted the staff with product inquiries, complaints, and returns. 
  • Achieved high staff satisfaction ratings through prompt and effective problem-solving. 
  • Collaborated with team members to resolve complex staff issues. 
  • Website Contents Management and Online Presence Monitoring System administration and server-room management User support

Education

Bsc Business Innovation and Technology Management done @ Jomo Kenyatta University of Agriculture and Technology 

Diploma in Business Information Technology Management done @Strathmore University 

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